Subject: Re: 100132294- Cancellation
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Tue, 21 Jul 2020 17:44:41 +0400
List-Id: <ccteam.mumzworld.com>

@Zubair Wahid <[email-masked]> @Ahmed Irfan <[email-masked]> Can
we please close this today

On Fri, Jul 17, 2020 at 10:02 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Hussain,
>
> Please create the CRA for one more item. SKU: *PST-VT80-166603*
>
> There has been no item delivered to the customer and very upset about the
> delay.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jul 11, 2020 at 9:44 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Hussain,
>>
>> This is long overdue. Please create the CRA for one item
>>
>> *PST-VT80-166603*
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Jul 5, 2020 at 8:33 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Hussain,
>>>
>>> May we have an update on this, please?
>>>
>>> There is one item you have missed and it also needs the CRA.
>>>
>>> Please create the CRA for - *PST-VT80-166603*
>>>
>>> Need your urgent attention. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Wed, Jul 1, 2020 at 9:22 AM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Hussain,
>>>>
>>>> Please create the CRA asap.
>>>>
>>>> We need to raise a refund.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sat, Jun 27, 2020 at 4:51 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Hussain,
>>>>>
>>>>> As per the record, t was you who created the CRA for this order on
>>>>>
>>>>>
>>>>> There is one item you have missed and it also needs the CRA.
>>>>>
>>>>> Please create the CRA for - *PST-VT80-166603*
>>>>>
>>>>> The customer keeps on following up on refund and we are unable to
>>>>> initiate because of this one item.
>>>>>
>>>>> Awaiting your reply. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jun 26, 2020 at 6:59 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Denmark,
>>>>>>
>>>>>> As per our conversation, the item mentioned above is not there,
>>>>>> hence, it has not been included on the CRA.
>>>>>>
>>>>>> Is there anyway we could trace who created the CRA and received it?
>>>>>>
>>>>>> Please assist. This is long overdue.
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Jun 19, 2020 at 1:14 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> A gentle reminder on the above.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jun 17, 2020 at 6:58 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> One item has been missed when CRA (CRAKTM6408) was created.
>>>>>>>>
>>>>>>>> Please update to initiate the refund.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Jun 12, 2020 at 4:51 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> The CRA created was incomplete. There is one item that was missed.
>>>>>>>>>
>>>>>>>>> 100132294 PST-VT80-166603
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=472178> VTech
>>>>>>>>> - Tiny Tot Driver
>>>>>>>>>
>>>>>>>>> Please update the CRA to initiate a refund. Also, pls advise when
>>>>>>>>> done.
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, May 13, 2020 at 12:20 PM Reports Wimo <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Ronald,
>>>>>>>>>>
>>>>>>>>>> Well noted.
>>>>>>>>>> We will return the shipment as soon as possible.
>>>>>>>>>>
>>>>>>>>>> *Naveed Hussain – *Customer Happiness Executive
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *T*: +971-800 2465 *|* *M: *+971-58 3059811
>>>>>>>>>> *@:* [email-masked] *W*: www.wimoapp.com
>>>>>>>>>> *A:* https://goo.gl/maps/jAXHsETNka79GCxXA
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, May 13, 2020 at 11:52 AM Ronald Gaviola <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Reports WimoShip <[email-masked]> Naveed.
>>>>>>>>>>>
>>>>>>>>>>> FYA- 1013000037958
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Ronald
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, May 13, 2020 at 10:56 AM Hussain Firoz Miyagamwala <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> This from Dubai, Please check with Ronald
>>>>>>>>>>>>
>>>>>>>>>>>> @Ronald Gaviola <[email-masked]> FYI
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, May 10, 2020 at 11:40 AM Michaela Manibo <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please advise courier to get this order returned ASAP.
>>>>>>>>>>>>> Customer cannot receive and is waiting for the refund.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>
>>>>>>>>>>>>>