Subject: Re: Item Cancellation - Order No. 600889668_2
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Pankaj Mahey <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>, Mostafa saad <[email-masked]>, Sagar Khawani <[email-masked]>, Shajeeb Cheriyath <
Date: Tue, 21 Jul 2020 17:44:23 +0400
List-Id: <ccteam.mumzworld.com>

@Zubair Wahid <[email-masked]> @Ahmed Irfan <[email-masked]> Can
you please check and confim

On Fri, Jul 17, 2020 at 10:07 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Hussain,
>
> Any update on this?
>
> The customer is extremely upset. Please correct the CRA created.
>
> Please help us close the case. Thank you
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Jul 13, 2020 at 7:08 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Hussain,
>>
>> The CRA you have created was incorrect.
>>
>> SKU:  SLN-DVL-S240260
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818>  is
>> the item the customer wanted and she already received it.
>>
>> The CRA is needed for the 2 gates  -
>>
>>
>> 600889668_2 SBF-BS_EXT_WH45
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>> Safe - Safety Gate Extension 45cm - White
>> 600889668_2 SBF-BS_SGM_WH
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=690180> Baby
>> Safe - Metal Safety Gate - White
>>
>> Please update the CRA.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jul 13, 2020 at 5:42 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> CRA_HQ_WO518
>>>
>>>
>>> On Mon, Jul 13, 2020 at 5:34 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Hussain,
>>>>
>>>> Any update on this?
>>>>
>>>> Please create the CRA, the customer keeps on following up.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sun, Jul 12, 2020 at 1:11 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Hussain,
>>>>>
>>>>> Please create a CRA as per Sagar
>>>>>
>>>>>
>>>>> This is long overdue and the customer is extremely upset.
>>>>>
>>>>> Please do the needful. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jul 4, 2020 at 3:24 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Shajeeb and Sagar,
>>>>>>
>>>>>> As per Mostafa, this case has already been logged on the lost sheet.
>>>>>>
>>>>>> Please proceed with the refund process, the customer is extremely
>>>>>> furious.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 2, 2020 at 11:34 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> As mentioned previously, this has been declared lost by Mostafa.
>>>>>>>
>>>>>>> Please create the CRA, the finance team is asking for it.
>>>>>>>
>>>>>>> Awaiting your reply. Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 2, 2020 at 11:09 AM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Mary
>>>>>>>>
>>>>>>>> Please refund the customer
>>>>>>>>
>>>>>>>> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
>>>>>>>> <[email-masked]>  theses items updated on the lost sheet to
>>>>>>>> proceed the refund for the customer.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>> Mostafa Saad
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jul 2, 2020 at 10:26 AM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>> As requested, please see below:
>>>>>>>>>
>>>>>>>>> SBF-BS_EXT_WH45 - 57.96 AED
>>>>>>>>>
>>>>>>>>> SBF-BS_SGM_WH - 195. 46 AED
>>>>>>>>>
>>>>>>>>> Will these be declared lost? The finance team will ask for the CRA
>>>>>>>>> if that would be the case.
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jul 2, 2020 at 10:20 AM Mostafa saad <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Mary
>>>>>>>>>>
>>>>>>>>>> Please provide the value for this item
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>> Mostafa Saad
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jul 2, 2020 at 10:04 AM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> The customer sent a confirmation from their security that it is
>>>>>>>>>>> the only item that has been delivered by the courier.
>>>>>>>>>>>
>>>>>>>>>>> Anyone is not allowed to go up, and whoever comes in the
>>>>>>>>>>> building needs to be logged in the logbook. As shown on the encircled part,
>>>>>>>>>>> the security guard only received one parcel, not 2.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Below is the only SMS she received.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The customer is extremely furious that this issue is taking so
>>>>>>>>>>> long. She asked to cancel it before then it has been dispatched, she only
>>>>>>>>>>> got 1 box, not 2 as what the record shows.
>>>>>>>>>>>
>>>>>>>>>>> Please we need to have an urgent update today. Help us resolve
>>>>>>>>>>> the issue once and for all.
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jul 2, 2020 at 9:35 AM Hyacinth Joyce <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>
>>>>>>>>>>>> The customer called again to follow up and she is very upset,
>>>>>>>>>>>> she also informed that she will raise a formal complaint.
>>>>>>>>>>>>
>>>>>>>>>>>> The customer informed that she never received the gates. On
>>>>>>>>>>>> shipment 600889668_2 the only item received is the below:
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> 600889668_2 SLN-DVL-S240260
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>>>>>>>>> - Summer Duvet-240X260cm 1
>>>>>>>>>>>> Kindly assist to have this resolve today.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, 2 Jul 2020 at 08:37, Mostafa saad <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hello Mary
>>>>>>>>>>>>>
>>>>>>>>>>>>> THus is the POD from the courier
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards
>>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Jul 2, 2020 at 8:23 AM Mary Anne Agapito <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> May we have any updates, please?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Mostafa saad <[email-masked]>  - the customer is
>>>>>>>>>>>>>> waiting for the refund for the 2 gates, please assist.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sat, Jun 27, 2020 at 1:56 PM Mostafa saad <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Road Rider <[email-masked]>
>>>>>>>>>>>>>>> @[email-masked] <[email-masked]>  Please share
>>>>>>>>>>>>>>> your feedback.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sat, Jun 27, 2020 at 1:03 PM Mary Anne Agapito <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> The customer only received 1 box that contains the Duvet.
>>>>>>>>>>>>>>>> Please check with the courier as well. May we ask for the proof of delivery?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>>>>>>>>>>>>>> <[email-masked]>  - please we need your feedback
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Sat, Jun 27, 2020 at 12:45 PM Mostafa saad <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hello Mary
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> 2 Boxes have been delivered to the customer please check
>>>>>>>>>>>>>>>>> the missing items with outbound
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Fri, Jun 26, 2020 at 9:28 AM Mary Anne Agapito <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Edwin Thomas <[email-masked]> - Thank you for your
>>>>>>>>>>>>>>>>>> response.  The SLN-DVL-S240260
>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>>>>>>>>>>>>> ok, that is really what the customer wanted not the 2 gates.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Mostafa Said <[email-masked]>  @Outbound.fc
>>>>>>>>>>>>>>>>>> <[email-masked]> - May I asked how many have
>>>>>>>>>>>>>>>>>> been dispatched? As per NS, there were 3 items and in 2 packages
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> But the item below shows not fulfilled so how come it
>>>>>>>>>>>>>>>>>> says 3 quantities have been dispatched?
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Mostafa saad <[email-masked]>
>>>>>>>>>>>>>>>>>> @[email-masked]
>>>>>>>>>>>>>>>>>> <[email-masked]>  - the customer only
>>>>>>>>>>>>>>>>>> received 1 box that contains this item  Silentnight -
>>>>>>>>>>>>>>>>>> Summer Duvet-240X260cm
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>  As per the customer, she didn't receive the gates as she
>>>>>>>>>>>>>>>>>> already asked to cancel it previously.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> There is a pending refund request for those gates. The
>>>>>>>>>>>>>>>>>> finance team is unable to proceed because it says the gates were shipped.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please clarify where are the gates?  We need an urgent
>>>>>>>>>>>>>>>>>> update, the customer is extremely upset.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Thu, Jun 25, 2020 at 6:00 PM Edwin Thomas <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi Mary,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>              SLN-DVL-S240260
>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>>>>>>>>>>>>>> already shipped , Please delete the item from LFS or create a CRA for this
>>>>>>>>>>>>>>>>>>> item . Also do you want to cancel *SBF-BS_EXT_WH45  *item
>>>>>>>>>>>>>>>>>>> which is not shipped yet?
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:09 PM Mary Anne Agapito <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Kindly delete the 2 items mentioned previously.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:07 PM Mary Anne Agapito <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> There is another item on this order, the customer
>>>>>>>>>>>>>>>>>>>>> still wants it. Please ship it immediately.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> 600889668_2 SLN-DVL-S240260
>>>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>>>>>>>>>>>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Since the gates have been cancelled, we will raise the
>>>>>>>>>>>>>>>>>>>>> refund now.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thank you all.
>>>>>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3,
>>>>>>>>>>>>>>>>>>>>> Dubai Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:04 AM Mostafa Said <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Hello Pankaj,
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> the item deleted and the order sent to you again.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:02 AM Pankaj Mahey <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Dear Mostafa Said
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> I revert back to your subject order through Qassim,
>>>>>>>>>>>>>>>>>>>>>>> Please confirm once you received for delete  the item.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Pankaj
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 12:10 AM Mostafa Said <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> +Pankaj Mahey <[email-masked]> Please return
>>>>>>>>>>>>>>>>>>>>>>>> the order to me so I can cancel these items.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Sun, Jun 14, 2020 at 7:15 PM Hyacinth Joyce <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Please cancel the below item from the above order
>>>>>>>>>>>>>>>>>>>>>>>>> no. as requested by the customer.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>>>>>>>>>>>>> Kindly let us know once done to proceed with the
>>>>>>>>>>>>>>>>>>>>>>>>> refund.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3,
>>>>>>>>>>>>>>>>>>>>>>>>> Dubai Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>