Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check
From: "Alina D'Souza" <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Denmark A <[email-masked]>, Catalogue Data <[email-masked]>, Nadeem Ahmed Khan <[email-masked]>, Somanath Hiremath <[email-masked]>, Spare Parts <[email-masked]>, Ronny Mekkandathil Sunny <[email-masked]>, Morgan Vaz <[email-masked]>, Mohamed Magdy <[email-masked]>, Abdelmohsen basha <[email-masked]>
Cc: customer care <[email-masked]>
Date: Tue, 21 Jul 2020 17:33:42 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Place advise

@Mary Anne Agapito <[email-masked]> please followup once received

@Denmark A <[email-masked]> Kindly assist and advise if cra has to
be closed

Regards,
Alina

On Sun, Jul 19, 2020 at 1:52 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Denmark,
>
> We need a specific SKU in order to place a new order, then the customer
> could make a payment.
>
> @Catalogue Data <[email-masked]>  - Do we have any specific SKU
> for the said spare part?
>
> Please assist. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jul 19, 2020 at 11:51 AM Denmark A <[email-masked]> wrote:
>
>> @Mary Anne Agapito <[email-masked]> Please advise and confirm
>> with the customer to proceed.
>>
>> Regards,
>> Den mark
>>
>> On Thu, Jul 16, 2020 at 4:07 PM Nadeem Ahmed Khan <
>> [email-masked]> wrote:
>>
>>> Dear Mary Anne,
>>>
>>> You can collect this part from us and make payment.
>>>
>>>
>>>
>>> Aside to spare part team – Confirm availability of below mentioned part.
>>> Image given in trail mail.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Nadeem
>>>
>>>
>>>
>>> <https://www.jashanmalgroup.com/>
>>> Nadeem Ahmed Khan​
>>> Supervisor
>>> Jashanmal National Company LLC
>>> PO Box  1545 ,  Dubai ,  United Arab Emirates
>>> Tel: *+971 4 3785717 Ext:4717* <+971%204%203785717%20Ext:4717>
>>> [email-masked]* <[email-masked]>
>>> *www.jashanmalgroup.com* <https://www.jashanmalgroup.com/>
>>> From: Mary Anne Agapito [mailto:[email-masked]]
>>> *Sent:* Thursday, July 16, 2020 12:36 PM
>>> *To:* Nadeem Ahmed Khan <[email-masked]>
>>> *Cc:* Alina D'Souza <[email-masked]>; customer care <
>>> [email-masked]>; Morgan Vaz <[email-masked]>;
>>> Ronny Mekkandathil Sunny <[email-masked]>; Mohamed
>>> Magdy <[email-masked]>; Denmark A <[email-masked]>
>>> *Subject:* Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood -
>>> Kitchen Machine KM636 // Warranty check
>>>
>>>
>>>
>>> Hi Nadeem,
>>>
>>>
>>>
>>> Apologies for the late reply.
>>>
>>>
>>>
>>> The customer agreed on the replacement but do you have the specific SKU
>>> for that item so we can place the order? Otherwise, please advise us how
>>> can the customer make a payment.
>>>
>>>
>>>
>>> Furthermore, the customer wants the damaged item to be returned to her
>>> as well.
>>>
>>>
>>>
>>> Please advise. Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jun 28, 2020 at 1:25 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Alina,
>>>
>>>
>>>
>>> Please update.
>>>
>>>
>>>
>>> @customer care <[email-masked]> Please inform the customer.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sat, Jun 27, 2020 at 11:53 AM Denmark A <[email-masked]>
>>> wrote:
>>>
>>> Dear Alina,
>>>
>>>
>>>
>>> Please update the customer.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Mon, Jun 22, 2020 at 4:10 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Nadeem,
>>>
>>>
>>>
>>> Thank  you for informing us.
>>>
>>>
>>>
>>> @Alina D'Souza <[email-masked]> Please inform the
>>> customer regarding this matter.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Mon, Jun 22, 2020 at 4:04 PM Nadeem Ahmed Khan <
>>> [email-masked]> wrote:
>>>
>>> Dear Denmark,
>>>
>>> Below mentioned is an attachment part which is subject to wear and tear.
>>> Secondly it seems to have got damaged due to misuse. Hence, this is not
>>> covered in warranty. Its replacement will cost AED 375/-.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Nadeem
>>>
>>>
>>>
>>> <https://www.jashanmalgroup.com/>
>>>
>>>
>>>
>>> *Nadeem Ahmed Khan**​*
>>>
>>> *Supervisor*
>>>
>>> Jashanmal National Company LLC
>>>
>>> PO Box
>>>
>>> 1545
>>>
>>> ,
>>>
>>> Dubai
>>>
>>> ,
>>>
>>> United Arab Emirates
>>>
>>> Tel: *+97143785717 Ext:    4717* <+97143785717%20Ext:%20%20%20%204717>
>>>
>>> [email-masked]* <[email-masked]>
>>>
>>> *www.jashanmalgroup.com* <https://www.jashanmalgroup.com/>
>>>
>>> From: Denmark A [mailto:[email-masked]]
>>> *Sent:* Monday, June 22, 2020 2:18 PM
>>> *To:* Nadeem Ahmed Khan <[email-masked]>
>>> *Subject:* Fwd: Order #600825797 // Sku :JB-182884 // Name :Kenwood -
>>> Kitchen Machine KM636 // Warranty check
>>>
>>>
>>>
>>>
>>>
>>> ---------- Forwarded message ---------
>>> From: *Denmark A* <[email-masked]>
>>> Date: Sun, Jun 21, 2020 at 12:31 PM
>>> Subject: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen
>>> Machine KM636 // Warranty check
>>> To: Rajesh Seetharama Bangera <[email-masked]>,
>>> Thamaraiselvan Rajasekar <[email-masked]>, Alquoze
>>> Warehouse - GM 1 <[email-masked]>, Davinder Ram <
>>> [email-masked]>, Anjit Singh <
>>> [email-masked]>, <[email-masked]>, <
>>> [email-masked]>
>>> Cc: customer care <[email-masked]>, Returns.fc <
>>> [email-masked]>, Alina D'Souza <[email-masked]>, Samran
>>> Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Return Reason:doesnt_work_or_defective
>>> Comments :Want to fix whisker
>>>
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>> ------------------------------
>>>
>>>
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>>> This message is for the named addressee’s use only. It may contain
>>> confidential, privileged, proprietary, or otherwise private information
>>> that may not be disclosed or used by any one other than the addressee(s)
>>> and is intended for the designated individual or entity recipient(s) only.
>>> No one else may disclose, distribute or otherwise use the contents of
>>> this message.
>>> Unauthorized use, disclosure, dissemination, duplication and/or
>>> distribution are strictly prohibited, and may be unlawful.
>>> All personal messages express views solely of the sender, which are not
>>> to be attributed to Jashanmal National LLC or any of its subsidiaries
>>> and/or affiliates, and may not be copied
>>> or distributed without this disclaimer.
>>> If you receive this message in error, please immediately delete all
>>> copies of it from your system, destroy any hard copies and also notify us
>>> immediately
>>> at +971 44174800 or by return e-mail to the sender.
>>> Jashanmal National LLC and/or any of its subsidiaries and/or affiliates
>>> each reserves the right to /monitor all email communications passing
>>> through its network.
>>> This E mail has been Virus scanned and has passed Anti-Spam rules set by
>>> Jashanmal National LLC
>>>
>>