Subject: Re: Urgent Warranty Confirmation / SKU MMZT-042.0011 - Order No. 600839981
From: Mostafa saad <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Mohamed Magdy <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, John Garcia <[email-masked]>
Date: Tue, 21 Jul 2020 14:46:05 +0400
List-Id: <ccteam.mumzworld.com>

The order on the way to the customer with ( Mumz Driver )
Regards
Mostafa Saad

On Tue, Jul 21, 2020 at 1:08 PM Denmark A <[email-masked]> wrote:

> Dear Mostafa,
>
> Sohit handed over the item last 16th of July 2020.
>
> Check when you shipped it out.
>
> Regards,
>
> On Tue, Jul 21, 2020 at 12:56 PM Mostafa saad <[email-masked]>
> wrote:
>
>> @Denmark A <[email-masked]> Please advise because we dint receive
>> this order from your side
>>
>>
>>
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Tue, Jul 21, 2020 at 12:39 PM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Mostafa,
>>>
>>> KIndly confirm when the item will be reship as the customer called again
>>> to follow up.
>>>
>>> Best regards,
>>> Anas Nazzal
>>>
>>> On Thu, Jul 16, 2020 at 4:56 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear,
>>>>
>>>> Item received with thanks.
>>>>
>>>> @Mohamed Magdy <[email-masked]> Item bound to reship today.
>>>> @Mostafa saad <[email-masked]> Please assist us to reship a
>>>> package to the below address.
>>>>
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Thu, Jul 16, 2020 at 10:38 AM Ma Lourdes <[email-masked]> wrote:
>>>>
>>>>> Dear Partner;
>>>>> I was advised yesterday that the Item was already checked and fix by
>>>>> the technician and will be sent today thru your driver..
>>>>>
>>>>> Regards.
>>>>>
>>>>> Mary KP
>>>>>
>>>>> ------------------------------
>>>>> *From:* Mohamed Magdy <[email-masked]>
>>>>> *Sent:* 16 July 2020 09:34
>>>>> *To:* Angeli Fontillas <[email-masked]>; Riyas Abdul Rahim <
>>>>> [email-masked]>
>>>>> *Cc:* Returns.fc <[email-masked]>; Denmark A <
>>>>> [email-masked]>; Ameera Jinnah Meeran <[email-masked]>;
>>>>> Ma Lourdes <[email-masked]>; Mostafa saad <[email-masked]>;
>>>>> Alina D'Souza <[email-masked]>; Hyacinth Joyce <
>>>>> [email-masked]>; customer care <[email-masked]>; John
>>>>> Garcia <[email-masked]>; Yaseen Shaqra <
>>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>>>>> *Subject:* Re: Urgent Warranty Confirmation / SKU MMZT-042.0011 -
>>>>> Order No. 600839981
>>>>>
>>>>> @Mummazone Accounts <[email-masked]> ....Please note if we
>>>>> didint receive an update today before EOD we will accept the item for the
>>>>> customer and it will be deducted from your end.
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Wed, Jul 15, 2020 at 6:02 PM Angeli Fontillas <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hello Team,
>>>>>
>>>>> May we have an update on this please?
>>>>>
>>>>> Customer is following up.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> On Mon, 13 Jul 2020 at 18:36, Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>> The customer called again and wants a replacement by tomorrow
>>>>> otherwise she wants her money back so she can buy from somewhere else.
>>>>>
>>>>> Please assist. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jul 13, 2020 at 6:19 PM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please confirm if the item was received at your end
>>>>>
>>>>> On Mon, Jul 13, 2020 at 11:54 AM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Mary,
>>>>>
>>>>> Item still with us and will be dispatched today by our driver thank
>>>>> you.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Sun, Jul 12, 2020 at 3:20 PM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> Please ensure that collection will be done Today.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado *
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Sun, 12 Jul 2020 at 11:37, Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hello Alina
>>>>>
>>>>> Assign  now to ( Mumz Driver ) to collect it
>>>>>
>>>>> Regards
>>>>> Mostafa Saad
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 12, 2020 at 11:31 AM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> @Mostafa saad <[email-masked]> Please arrange a
>>>>> collection asap customer on social media needs repaired urgently.
>>>>>
>>>>> @Denmark A <[email-masked]> FYI
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>> On Sun, Jul 12, 2020 at 10:34 AM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Mary,
>>>>>
>>>>>
>>>>> Thank you for your time earlier over the phone. As agreed we will
>>>>> arrange collection of the item and will send to you immediately.
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado *
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Sat, 11 Jul 2020 at 10:13, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi team,
>>>>>
>>>>> The customer called and informed that she just opened the item and the
>>>>> pump is not working at all.
>>>>>
>>>>>
>>>>> 600839981_1 MMZT-042.0011
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=88692> Medela
>>>>> Free Style Breast Pump 1
>>>>> The customer just gave birth and need the item on an URGENTLY.
>>>>>
>>>>> Kindly assist asap.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado *
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> *Regards,*
>>>>>
>>>>> *Angeli Fontillas*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>