Subject: Re: Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar - Lift Pure White // DEFECTIVE
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Avni Duggal <[email-masked]>, Akshay Mukund <[email-masked]>, Mohd Ashraf <[email-masked]>, Mohit Kapoor <[email-masked]>, outbound jawh <[email-masked]>, POD jawh <[email-masked]>, Aadesh Kelkar <[email-masked]>, Praveen Suresh <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Tue, 21 Jul 2020 14:35:35 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Any update customer waiting for an update

Regards,
Alina

On Mon, Jul 20, 2020 at 11:52 AM Denmark A <[email-masked]> wrote:

> Dear Avni,
>
> Please update and also find the attached sales invoice for your reference.
>
> Regards,
> Den mark
>
> On Mon, Jul 13, 2020 at 11:34 AM Avni Duggal <[email-masked]> wrote:
>
>> Dear Denmark,
>>
>>
>>
>> The Laurastar products enjoy one year warranty.
>>
>>
>>
>> Please request the customer to get in touch with our service team –
>> 800JUMBO or reach out to any of the service locations in order to get the
>> unit checked.
>>
>>
>>
>> Regards,
>>
>>
>> *Avni Duggal* *|* Business Development Manager - Distribution
>> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
>> *T* +971 4 315 6380 *| F* +971 4 334 1091 *| M* +971 55 275 6168 *|
>> email* [email-masked]
>> www.twitter.com/JumboWorld *|* <http://www.jumbo.ae>
>> www.facebook.com/JumboWorld
>>   Corporate website: www.jumbogroup.com *|* Buy online at: www.jumbo.ae
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Akshay Mukund <[email-masked]>
>> *Sent:* Saturday, July 11, 2020 2:08 PM
>> *To:* Denmark A <[email-masked]>; Mohd Ashraf <
>> [email-masked]>; Mohit Kapoor <[email-masked]>; outbound
>> jawh <[email-masked]>; POD jawh <[email-masked]>; Aadesh
>> Kelkar <[email-masked]>; Praveen Suresh <[email-masked]>;
>> Avni Duggal <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* RE: Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar
>> - Lift Pure White // DEFECTIVE
>>
>>
>>
>> +@Avni Duggal <[email-masked]>,
>>
>>
>>
>> Hi Avni, below is for Laurastar
>>
>>
>>
>>
>> *Akshay Mukund* *|* Executive - Key Accounts - Lifestyle Brands - UAE
>> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
>> *T* +971 4 315 6212 *| F* +971 4 315 6130 *| M* +971 55 281 5275 *|
>> email* [email-masked]
>> www.twitter.com/JumboWorld *|* <http://www.jumbo.ae>
>> www.facebook.com/JumboWorld
>>   Corporate website: www.jumbogroup.com *|* Buy online at: www.jumbo.ae
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Saturday, July 11, 2020 12:25 PM
>> *To:* Mohd Ashraf <[email-masked]>; Mohit Kapoor <
>> [email-masked]>; Akshay Mukund <[email-masked]>; outbound
>> jawh <[email-masked]>; POD jawh <[email-masked]>; Aadesh
>> Kelkar <[email-masked]>; Praveen Suresh <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar -
>> Lift Pure White // DEFECTIVE
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :Steam iron worked fine for 2 months, now suddenly not working
>> well and just puts out lots of steam. Kindly arrange to repair the item
>> under warranty or replace it with a new one, as it's unacceptable to get an
>> item worth AED 2,000 and get defected in two months.
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
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>