Subject: Re: Urgent Warranty Confirmation / SKU MMZT-042.0011 - Order No. 600839981
From: Mostafa saad <[email-masked]>
To: Anas nazzal <[email-masked]>, Denmark A <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, John Garcia <[email-masked]>
Date: Tue, 21 Jul 2020 12:56:02 +0400
List-Id: <ccteam.mumzworld.com>

@Denmark A <[email-masked]> Please advise because we dint receive
this order from your side

Regards
Mostafa Saad

On Tue, Jul 21, 2020 at 12:39 PM Anas nazzal <[email-masked]> wrote:

> Dear Mostafa,
>
> KIndly confirm when the item will be reship as the customer called again
> to follow up.
>
> Best regards,
> Anas Nazzal
>
> On Thu, Jul 16, 2020 at 4:56 PM Denmark A <[email-masked]> wrote:
>
>> Dear,
>>
>> Item received with thanks.
>>
>> @Mohamed Magdy <[email-masked]> Item bound to reship today.
>> @Mostafa saad <[email-masked]> Please assist us to reship a
>> package to the below address.
>>
>>
>> Regards,
>> Den mark
>>
>>
>>
>> Regards,
>> Den mark
>>
>> On Thu, Jul 16, 2020 at 10:38 AM Ma Lourdes <[email-masked]> wrote:
>>
>>> Dear Partner;
>>> I was advised yesterday that the Item was already checked and fix by the
>>> technician and will be sent today thru your driver..
>>>
>>> Regards.
>>>
>>> Mary KP
>>>
>>> ------------------------------
>>> *From:* Mohamed Magdy <[email-masked]>
>>> *Sent:* 16 July 2020 09:34
>>> *To:* Angeli Fontillas <[email-masked]>; Riyas Abdul Rahim <
>>> [email-masked]>
>>> *Cc:* Returns.fc <[email-masked]>; Denmark A <
>>> [email-masked]>; Ameera Jinnah Meeran <[email-masked]>; Ma
>>> Lourdes <[email-masked]>; Mostafa saad <[email-masked]>;
>>> Alina D'Souza <[email-masked]>; Hyacinth Joyce <[email-masked]>;
>>> customer care <[email-masked]>; John Garcia <
>>> [email-masked]>; Yaseen Shaqra <[email-masked]>;
>>> Mary Anne Agapito <[email-masked]>
>>> *Subject:* Re: Urgent Warranty Confirmation / SKU MMZT-042.0011 - Order
>>> No. 600839981
>>>
>>> @Mummazone Accounts <[email-masked]> ....Please note if we
>>> didint receive an update today before EOD we will accept the item for the
>>> customer and it will be deducted from your end.
>>>
>>> Thanks
>>>
>>> On Wed, Jul 15, 2020 at 6:02 PM Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>> Hello Team,
>>>
>>> May we have an update on this please?
>>>
>>> Customer is following up.
>>>
>>> Thank you.
>>>
>>> On Mon, 13 Jul 2020 at 18:36, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>> The customer called again and wants a replacement by tomorrow otherwise
>>> she wants her money back so she can buy from somewhere else.
>>>
>>> Please assist. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Mon, Jul 13, 2020 at 6:19 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>> Please confirm if the item was received at your end
>>>
>>> On Mon, Jul 13, 2020 at 11:54 AM Denmark A <[email-masked]>
>>> wrote:
>>>
>>> Dear Mary,
>>>
>>> Item still with us and will be dispatched today by our driver thank you.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Sun, Jul 12, 2020 at 3:20 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>> Hi Mostafa,
>>>
>>> Please ensure that collection will be done Today.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado *
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sun, 12 Jul 2020 at 11:37, Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>> Hello Alina
>>>
>>> Assign  now to ( Mumz Driver ) to collect it
>>>
>>> Regards
>>> Mostafa Saad
>>>
>>>
>>>
>>> On Sun, Jul 12, 2020 at 11:31 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> @Mostafa saad <[email-masked]> Please arrange a
>>> collection asap customer on social media needs repaired urgently.
>>>
>>> @Denmark A <[email-masked]> FYI
>>>
>>> Regards,
>>> Alina
>>>
>>> On Sun, Jul 12, 2020 at 10:34 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>> Hi Mary,
>>>
>>>
>>> Thank you for your time earlier over the phone. As agreed we will
>>> arrange collection of the item and will send to you immediately.
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado *
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sat, 11 Jul 2020 at 10:13, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>> Hi team,
>>>
>>> The customer called and informed that she just opened the item and the
>>> pump is not working at all.
>>>
>>>
>>> 600839981_1 MMZT-042.0011
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=88692> Medela
>>> Free Style Breast Pump 1
>>> The customer just gave birth and need the item on an URGENTLY.
>>>
>>> Kindly assist asap.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado *
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> --
>>>
>>>