Subject: Re: Order# 200260385// Missing item// Reallocated by Saee
From: Rodina Magdy <[email-masked]>
To: Yaseen Shaqra <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>, customer care <[email-masked]>
Date: Tue, 21 Jul 2020 10:48:08 +0200
List-Id: <ccteam.mumzworld.com>

Hi Yaseen,

Done , Ticket ‭#1200402‬
<https://mumzworldhelp.zendesk.com/agent/#/tickets/1200402>

On Tue, Jul 21, 2020 at 10:04 AM Yaseen Shaqra <[email-masked]>
wrote:

> @Rodina Magdy <[email-masked]> Please advise if we should refund
> the amount back to the customer
>
> On Fri, Jul 17, 2020 at 3:46 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> @Ronald Gaviola <[email-masked]> Please update us up
>>
>> On Thu, Jul 16, 2020 at 2:41 PM Rodina Magdy <[email-masked]>
>> wrote:
>>
>>> Thanks Adeel,
>>>
>>> @Ronald Gaviola <[email-masked]>  Can you please check.
>>>
>>> On Wed, Jul 15, 2020 at 5:48 PM Adeel Bukhari <[email-masked]> wrote:
>>>
>>>>
>>>> Dear Rodina ,
>>>>
>>>> Please check below , it contains 1 piece as per AWB . But we don't know
>>>> the number of items you add inside the box. This you have to check with
>>>> your fulfilment center .
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Jul 15, 2020 at 10:41 AM Rodina Magdy <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Adeel,
>>>>>
>>>>> Saee Tracking number OS01779884KS
>>>>>
>>>>> On Wed, Jul 15, 2020 at 9:39 AM Adeel Bukhari <[email-masked]> wrote:
>>>>>
>>>>>>
>>>>>> Dear Sir ,
>>>>>>
>>>>>> Please provide a Saee AWB number . I am unable to find from order
>>>>>> number .
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jul 14, 2020 at 7:27 PM Eugene Mugisa <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> + @Adeel Bukhari <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> How many packages were delivered for this customer
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best,
>>>>>>>
>>>>>>> Eugene.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Rodina Magdy <[email-masked]>
>>>>>>> *Sent:* Tuesday, July 14, 2020 7:22 PM
>>>>>>> *To:* Ronald Gaviola <[email-masked]>; Eugene Mugisa <
>>>>>>> [email-masked]>
>>>>>>> *Cc:* Yaseen Shaqra <[email-masked]>
>>>>>>> *Subject:* Order# 200260385// Missing item// Reallocated by Saee
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Ronald and Eugene,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Customer complain that he received the package missing 1 item which
>>>>>>> is: JUM-V11-Torque
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Order marked as delivered by Saee , Can you please check as the
>>>>>>> customer still wants the order.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Best Regards,*
>>>>>>>
>>>>>>> *Rodina Salem*
>>>>>>>
>>>>>>> *CS Leader*
>>>>>>>
>>>>>>> *P* +20 100 888 3893   *E* [email-masked]
>>>>>>> <[email-masked]>
>>>>>>>
>>>>>>> *A* Cairo, Egypt
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> *Best Regards,*
>>>>> *Rodina Salem*
>>>>> *CS Leader*
>>>>> *P* +20 100 888 3893   *E* [email-masked]
>>>>> <[email-masked]>
>>>>> *A* Cairo, Egypt
>>>>>
>>>>
>>>
>>> --
>>> *Best Regards,*
>>> *Rodina Salem*
>>> *CS Leader*
>>> *P* +20 100 888 3893   *E* [email-masked] <[email-masked]>
>>> *A* Cairo, Egypt
>>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>

-- 
*Best Regards,*
*Rodina Salem*
*CS Leader*
*P* +20 100 888 3893   *E* [email-masked] <[email-masked]>
*A* Cairo, Egypt