Subject: Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech -Digital Audio Baby Monitor with Light Show Projection // Defective
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Taher <[email-masked]>, customer care <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Husain <[email-masked]>
Date: Tue, 21 Jul 2020 12:42:43 +0400
List-Id: <ccteam.mumzworld.com>

@Denmark A <[email-masked]> Customer received the item

Facing an issue again with the same.

collection arranged needs a refund

Regards,
Alina

On Thu, Jul 9, 2020 at 9:51 AM Denmark A <[email-masked]> wrote:

> Dear Mohamed,
>
> Replacement item received.
>
> @Husain <[email-masked]> Received thank you.
>
> Regards,
> Den mark
>
> On Thu, Jul 9, 2020 at 9:42 AM Husain <[email-masked]> wrote:
>
>> Hi Mohammed,
>>
>>
>>
>> This is already processed yesterday. You will receive replacement today.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *Find us on *
>>
>> <https://www.instagram.com/playsmart_toys/>
>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>
>> Exclusive Distributors for
>>
>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>> 909, Dubai, UAE.*
>>
>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>> Emirates**.        *
>>
>> * Please consider the environment before printing this email.*
>>
>> This message contains confidential information and is intended only for
>> the individual named. If you are not the named addressee you should not
>> disseminate, distribute or copy this e-mail. Please notify the sender
>> immediately by e-mail if you have received this e-mail by mistake and
>> delete this e-mail from your system. *Warning:* Although the company has
>> taken reasonable precautions to ensure no viruses are present in this
>> email, the company cannot accept responsibility for any loss or damage
>> arising from the use of this email or attachments.
>>
>>
>>
>>
>>
>> *From:* Mohamed Magdy <[email-masked]>
>> *Sent:* Thursday, July 9, 2020 9:24 AM
>> *To:* Denmark A <[email-masked]>
>> *Cc:* Husain <[email-masked]>; Taher <[email-masked]>;
>> customer care <[email-masked]>; Mark Anthony Laraga <
>> [email-masked]>; Alina D'Souza <[email-masked]>
>> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
>> -Digital Audio Baby Monitor with Light Show Projection // Defective
>>
>>
>>
>> any update on this?
>>
>>
>>
>> On Wed, Jul 8, 2020 at 12:28 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Vendor,
>>
>>
>>
>> POMUMZ_DXB200109
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jul 8, 2020 at 12:25 PM Husain <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Please share PO number/Reference document asap.
>>
>> Once provided, I will send new replacement tomorrow.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *Find us on *
>>
>> <https://www.instagram.com/playsmart_toys/>
>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>
>> Exclusive Distributors for
>>
>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>> 909, Dubai, UAE.*
>>
>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>> Emirates**.        *
>>
>> * Please consider the environment before printing this email.*
>>
>> This message contains confidential information and is intended only for
>> the individual named. If you are not the named addressee you should not
>> disseminate, distribute or copy this e-mail. Please notify the sender
>> immediately by e-mail if you have received this e-mail by mistake and
>> delete this e-mail from your system. *Warning:* Although the company has
>> taken reasonable precautions to ensure no viruses are present in this
>> email, the company cannot accept responsibility for any loss or damage
>> arising from the use of this email or attachments.
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 8, 2020 11:00 AM
>> *To:* Husain <[email-masked]>
>> *Cc:* Mohamed Magdy <[email-masked]>; Taher <[email-masked]>;
>> customer care <[email-masked]>; Mark Anthony Laraga <
>> [email-masked]>; Alina D'Souza <[email-masked]>
>> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
>> -Digital Audio Baby Monitor with Light Show Projection // Defective
>>
>>
>>
>> Dear Husain,
>>
>>
>>
>> Any update?
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jul 2, 2020 at 3:33 PM Husain <[email-masked]> wrote:
>>
>> Hi Mohammed,
>>
>>
>>
>> As per the inspection results, this will be covered under the warranty.
>>
>> We will fix the defective unit and get it replaced by Sunday.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *Find us on *
>>
>> <https://www.instagram.com/playsmart_toys/>
>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>
>> Exclusive Distributors for
>>
>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>> 909, Dubai, UAE.*
>>
>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>> Emirates**.        *
>>
>> * Please consider the environment before printing this email.*
>>
>> This message contains confidential information and is intended only for
>> the individual named. If you are not the named addressee you should not
>> disseminate, distribute or copy this e-mail. Please notify the sender
>> immediately by e-mail if you have received this e-mail by mistake and
>> delete this e-mail from your system. *Warning:* Although the company has
>> taken reasonable precautions to ensure no viruses are present in this
>> email, the company cannot accept responsibility for any loss or damage
>> arising from the use of this email or attachments.
>>
>>
>>
>>
>>
>> *From:* Husain <[email-masked]>
>> *Sent:* Thursday, July 2, 2020 8:59 AM
>> *To:* 'Mohamed Magdy' <[email-masked]>
>> *Cc:* 'Denmark A' <[email-masked]>; 'customer care' <
>> [email-masked]>; 'Mark Anthony Laraga' <[email-masked]>;
>> 'Alina D'Souza' <[email-masked]>
>> *Subject:* RE: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
>> -Digital Audio Baby Monitor with Light Show Projection // Defective
>>
>>
>>
>> Hi Mohammed,
>>
>>
>>
>> Thank you for your patience,
>>
>>
>>
>> The inspection team is checking it and will revert by today itself.
>>
>>
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *Find us on *
>>
>> <https://www.instagram.com/playsmart_toys/>
>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>
>> Exclusive Distributors for
>>
>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>> 909, Dubai, UAE.*
>>
>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>> Emirates**.        *
>>
>> * Please consider the environment before printing this email.*
>>
>> This message contains confidential information and is intended only for
>> the individual named. If you are not the named addressee you should not
>> disseminate, distribute or copy this e-mail. Please notify the sender
>> immediately by e-mail if you have received this e-mail by mistake and
>> delete this e-mail from your system. *Warning:* Although the company has
>> taken reasonable precautions to ensure no viruses are present in this
>> email, the company cannot accept responsibility for any loss or damage
>> arising from the use of this email or attachments.
>>
>>
>>
>>
>>
>> *From:* Mohamed Magdy <[email-masked]>
>> *Sent:* Thursday, July 2, 2020 8:51 AM
>> *To:* Husain <[email-masked]>
>> *Cc:* Denmark A <[email-masked]>; customer care <
>> [email-masked]>; Mark Anthony Laraga <[email-masked]>; Alina
>> D'Souza <[email-masked]>
>> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
>> -Digital Audio Baby Monitor with Light Show Projection // Defective
>>
>>
>>
>> Hello Husain,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> On Wed, Jul 1, 2020 at 11:04 AM Husain <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Let me have a check and get back to you.
>>
>>
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *Find us on *
>>
>> <https://www.instagram.com/playsmart_toys/>
>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>
>> Exclusive Distributors for
>>
>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>> 909, Dubai, UAE.*
>>
>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>> Emirates**.        *
>>
>> * Please consider the environment before printing this email.*
>>
>> This message contains confidential information and is intended only for
>> the individual named. If you are not the named addressee you should not
>> disseminate, distribute or copy this e-mail. Please notify the sender
>> immediately by e-mail if you have received this e-mail by mistake and
>> delete this e-mail from your system. *Warning:* Although the company has
>> taken reasonable precautions to ensure no viruses are present in this
>> email, the company cannot accept responsibility for any loss or damage
>> arising from the use of this email or attachments.
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 1, 2020 10:32 AM
>> *To:* Husain <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Mark Anthony Laraga <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Mohamed
>> Magdy <[email-masked]>
>> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
>> -Digital Audio Baby Monitor with Light Show Projection // Defective
>>
>>
>>
>> Dear Husain,
>>
>>
>>
>> Please with your team if you received the item and update.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>> On Wed, Jul 1, 2020 at 10:26 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>> any update on this?
>>
>>
>>
>> On Tue, Jun 30, 2020 at 4:15 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Husain,
>>
>>
>>
>> Item already collected by your team.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Tue, Jun 30, 2020 at 4:13 PM Husain <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> I had already replied, please check attached.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *Find us on *
>>
>> <https://www.instagram.com/playsmart_toys/>
>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>
>> Exclusive Distributors for
>>
>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>> 909, Dubai, UAE.*
>>
>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>> Emirates**.        *
>>
>> * Please consider the environment before printing this email.*
>>
>> This message contains confidential information and is intended only for
>> the individual named. If you are not the named addressee you should not
>> disseminate, distribute or copy this e-mail. Please notify the sender
>> immediately by e-mail if you have received this e-mail by mistake and
>> delete this e-mail from your system. *Warning:* Although the company has
>> taken reasonable precautions to ensure no viruses are present in this
>> email, the company cannot accept responsibility for any loss or damage
>> arising from the use of this email or attachments.
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Tuesday, June 30, 2020 4:04 PM
>> *To:* Husain <[email-masked]>
>> *Cc:* Mohamed Magdy <[email-masked]>; customer care <
>> [email-masked]>; Mark Anthony Laraga <[email-masked]>; Alina
>> D'Souza <[email-masked]>
>> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
>> -Digital Audio Baby Monitor with Light Show Projection // Defective
>>
>>
>>
>> Dear Husain,
>>
>>
>>
>> Can we get an update?
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Tue, Jun 30, 2020 at 10:02 AM Denmark A <[email-masked]> wrote:
>>
>> Already dispatched with them.
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>> On Tue, Jun 30, 2020 at 10:00 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>> is it sent?
>>
>>
>>
>> On Mon, Jun 29, 2020 at 12:51 PM Husain <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Please send the item to *Dubai office* for inspection.
>>
>> Please make sure it has the complete packaging along with the charger.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *Find us on *
>>
>> <https://www.instagram.com/playsmart_toys/>
>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>
>> Exclusive Distributors for
>>
>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>> 909, Dubai, UAE.*
>>
>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>> Emirates**.        *
>>
>> * Please consider the environment before printing this email.*
>>
>> This message contains confidential information and is intended only for
>> the individual named. If you are not the named addressee you should not
>> disseminate, distribute or copy this e-mail. Please notify the sender
>> immediately by e-mail if you have received this e-mail by mistake and
>> delete this e-mail from your system. *Warning:* Although the company has
>> taken reasonable precautions to ensure no viruses are present in this
>> email, the company cannot accept responsibility for any loss or damage
>> arising from the use of this email or attachments.
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Monday, June 29, 2020 8:57 AM
>> *To:* Mohamed Magdy <[email-masked]>
>> *Cc:* Husain <[email-masked]>; [email-masked]; customer
>> care <[email-masked]>; Returns.fc <[email-masked]>;
>> Alina D'Souza <[email-masked]>; Samran Iftikhar <
>> [email-masked]>; Mark Anthony Laraga <[email-masked]>
>> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
>> -Digital Audio Baby Monitor with Light Show Projection // Defective
>>
>>
>>
>> Dear Mohamed,
>>
>>
>>
>> Already sent it to the vendor side for evaluation.
>>
>>
>>
>> @Husain <[email-masked]> Please update once received.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Mon, Jun 29, 2020 at 8:38 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>> Any update here ?
>>
>>
>>
>> On Sun, Jun 28, 2020 at 1:00 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Vendor,
>>
>>
>>
>> Any update thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jun 24, 2020 at 12:00 PM Husain <[email-masked]> wrote:
>>
>> Dear Taher,
>>
>>
>>
>> Please assist.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *Find us on *
>>
>> <https://www.instagram.com/playsmart_toys/>
>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>
>> Exclusive Distributors for
>>
>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>> 909, Dubai, UAE.*
>>
>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>> Emirates**.        *
>>
>> * Please consider the environment before printing this email.*
>>
>> This message contains confidential information and is intended only for
>> the individual named. If you are not the named addressee you should not
>> disseminate, distribute or copy this e-mail. Please notify the sender
>> immediately by e-mail if you have received this e-mail by mistake and
>> delete this e-mail from your system. *Warning:* Although the company has
>> taken reasonable precautions to ensure no viruses are present in this
>> email, the company cannot accept responsibility for any loss or damage
>> arising from the use of this email or attachments.
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, June 24, 2020 11:54 AM
>> *To:* Husain <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Mark Anthony Laraga <
>> [email-masked]>; Mohamed Magdy <[email-masked]>
>> *Subject:* Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech -Digital
>> Audio Baby Monitor with Light Show Projection // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Comments :I charged the monitor as instructed but as soon as it’s taken
>> off the charger, the battery dies. I thought the issue was with the battery
>> so I purchased 2 new ones and the problem was not solved. I can only use
>> the monitor if it’s connected to the charger and this is not practical. I
>> like this product and I would like a new one that works as intended.
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>> --
>>
>>