Subject: Re: FW: AWB : 5545669603 social media complaint - DM ** urgent **
From: Anne D’souza <[email-masked]>
To: Pavankumar A <[email-masked]>
Cc: Rodina Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, "Umer Jillani (DHL SA)" <[email-masked]>, "Mohammed Shafi (3PL)" <[email-masked]>, "DOMINIC SANTE ABE (DHL SA)" <[email-masked]>, "Meshari Al Dossari (DHL SA)" <[email-masked]>, "Esam Adolay (3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Tue, 21 Jul 2020 11:48:01 +0400
List-Id: <ccteam.mumzworld.com>

Dear Pavan,

Please make note of the customer's address and phone number

Phone no. 0543635464 or 0553301190

Address: Jeddah, abraq al reqama area, third building after the school, in
front of al mosaed masjed.

Regards
Anne

On Tue, Jul 21, 2020 at 8:54 AM Pavankumar A <[email-masked]>
wrote:

> Dear Anne and Ekta,
>
> Please check the CST is not answering and address was incorrect, Please
> look into this close case, Thanks
>
> On Tue, Jul 21, 2020 at 8:43 AM Mohammed Shafi (3PL) <
> [email-masked]> wrote:
>
>> Dear Umer,
>>
>> This shipment is present here but the customer has incorrect address and
>> contacted several times no answer. @Pavankumar A
>> <[email-masked]>  customer is requesting for delivery. I made
>> a return to shipper update in comment.
>>
>> 200307391_2 1 PCs
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Thanks & Regards
>> Ishak
>>
>> On Mon, Jul 20, 2020 at 4:31 PM Umer Jillani (DHL SA) <
>> [email-masked]> wrote:
>>
>>> Hi Shafi,
>>>
>>>
>>>
>>> Please check subject waybill and advise
>>>
>>>
>>>
>>>
>>>
>>> Best regards,
>>>
>>>
>>>
>>> *Umer Jillani*
>>>
>>> Jed Operation Debriefer
>>>
>>>
>>>
>>> *DHL Express *
>>>
>>> King Abdulaziz International AirPort
>>>
>>> Jeddah
>>>
>>> P.O. Box: 7977
>>> Jeddah 21472, Saudi Arabia
>>>
>>> Phone +966 6401920 Ext 2219
>>>
>>> Toll Free: 8003450000
>>>
>>> www.dhl.com.sa
>>>
>>> [image:
>>>
>>>
>>>
>>>
>>>
>>> *From:* DOMINIC SANTE ABE (DHL SA)
>>> *Sent:* Monday, July 20, 2020 2:28 PM
>>> *To:* Meshari Al Dossari (DHL SA); JED Supervisor (DHL SA); Jeddah
>>> Despatcher (DHL SA); jed undel (DHL SA); Jeddah Base Agent (DHL SA); JED
>>> Night (DHL SA); Rizwan Shahid (DHL SA); Umer Jillani (DHL SA)
>>> *Cc:* Exec_Response_Team_SA
>>> *Subject:* RE: AWB : 5545669603 social media complaint - DM ** urgent
>>> **
>>>
>>>
>>>
>>> Hi Umer, please check with TP and revert back
>>>
>>>
>>>
>>> Rgds,
>>>
>>> Dominic
>>>
>>>
>>>
>>> *From:* Meshari Al Dossari (DHL SA)
>>> *Sent:* Monday, July 20, 2020 2:19 PM
>>> *To:* JED Supervisor (DHL SA); Jeddah Despatcher (DHL SA); jed undel
>>> (DHL SA); Jeddah Base Agent (DHL SA); JED Night (DHL SA); DOMINIC SANTE ABE
>>> (DHL SA); Rizwan Shahid (DHL SA)
>>> *Cc:* Exec_Response_Team_SA
>>> *Subject:* AWB : 5545669603 social media complaint - DM ** urgent **
>>> *Importance:* High
>>>
>>>
>>>
>>> *Dear Dominic ,*
>>>
>>>
>>>
>>> Kindly advice why this shipment still not been delivered ?
>>>
>>> Customer is really mad
>>>
>>>
>>>
>>> *Stay Safe*
>>>
>>>
>>>
>>> Best Regards
>>>
>>>
>>>
>>> *Meshari Al Dossari*
>>>
>>> Import clearance Advisor
>>>
>>>
>>>
>>>
>>>
>>> *DHL Express *
>>>
>>> Al-Huqayet Modern Center, 7th Floor
>>>
>>> King Khalid Branch Road, Ibn Sina
>>>
>>> P.O. Box: 897, Al-Khobar 31952,
>>>
>>> Saudi Arabia
>>>
>>> Working hours : 8.00am - 17.00hrs
>>>
>>> Tel:  +966 13 831 7082  Ext: 43513
>>>
>>> Mobile: +966 059 450 1398
>>>
>>>
>>>
>>> www.dhl.com.sa
>>>
>>> *How am I doing ?* *Please rate my service by sending an email to my
>>> supervisor [email-masked] <[email-masked]> with any
>>> feedback** .*
>>>
>>>
>>>
>>> <https://www.dhl.com/global-en/home/global-news-alerts/global-messages/coronavirus.html>
>>>
>>>  <http://bit.ly/2FIElaL>
>>>
>>>
>>>
>>>
>>> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
>>> confidential business information. It is intended solely for the use of the
>>> individual to whom it is addressed. If you are not the intended recipient
>>> please contact the sender and delete this message and any attachment from
>>> your system. Unauthorized publication, use, dissemination, forwarding,
>>> printing or copying of this E-Mail and its attachments is strictly
>>> prohibited.
>>>
>>
>
> --
>
> Regards,
>
> *Pavankumar A*
> Last Mile Operations
>
> *P* +971 507074205
> *E* [email-masked] <[email-masked]>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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