Subject: Re: Order #600906497 // Sku :AL-34108BW-BLUE // Name :Bestway - Float Lil Animal - Blue // DAMAGED
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Mostafa saad <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: customer care <[email-masked]>
Date: Tue, 21 Jul 2020 11:14:37 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark/ Mostafa,

Customer said that not in the country and needs a refund

Did we receive the item back from the courier company?

Regards,
Alina

On Mon, Jul 20, 2020 at 12:27 PM Denmark A <[email-masked]> wrote:

> Dear Nikil,
>
> Thank you.
>
> Regards,
> Den mark
>
> On Mon, Jul 20, 2020 at 12:11 PM Nikil <[email-masked]> wrote:
>
>> Dear Denmark,
>>
>>
>>
>> I’m sending blue color today with our driver. Please collect from
>> receiving area and return me back pink color.
>>
>>
>>
>>
>>
>> Thanks,
>>
>> Nikil poojary
>>
>>  <http://atiqliusie.com/>
>>
>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>> # C.22 Dubai Production City |
>>
>> Dubai, United Arab Emirates |    Tel: +971 4 2476762   |  Fax: +971 4
>> 2476769  | Mobile: +971 527480139
>>
>> www.algt-me.com
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Monday, July 20, 2020 12:03 PM
>> *To:* Maricris <[email-masked]>; Ivy <[email-masked]>
>> *Cc:* Arjun <[email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Samran Iftikhar <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Abdelmohsen
>> basha <[email-masked]>; Nikil <[email-masked]>
>> *Subject:* Re: Order #600906497 // Sku :AL-34108BW-BLUE // Name :Bestway
>> - Float Lil Animal - Blue // DAMAGED
>>
>>
>>
>> Dear Maricris and Ivy,
>>
>>
>>
>> Please look into this case we received pink instead of blue. thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jul 19, 2020 at 2:38 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Nikil,
>>
>>
>>
>> Please be informed upon checking the item, we received color pink instead
>> of blue as per customer order.
>>
>> Please replace it with the blue color thank you.
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Sun, Jul 19, 2020 at 2:30 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Nikil,
>>
>>
>>
>> Replacement item received  with thanks.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jul 19, 2020 at 9:00 AM Nikil <[email-masked]> wrote:
>>
>> Dear Maricris,
>>
>>
>>
>> We received defected stock.
>>
>>
>>
>> We will replace new product today.
>>
>>
>>
>>
>>
>> Thanks,
>>
>> Nikil poojary
>>
>>  <http://atiqliusie.com/>
>>
>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>> # C.22 Dubai Production City |
>>
>> Dubai, United Arab Emirates |    Tel: +971 4 2476762   |  Fax: +971 4
>> 2476769  | Mobile: +971 527480139
>>
>> www.algt-me.com
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Maricris [mailto:[email-masked]]
>> *Sent:* Thursday, July 16, 2020 12:58 PM
>> *To:* 'Denmark A' <[email-masked]>; Arjun <[email-masked]>;
>> Nikil <[email-masked]>
>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>> [email-masked]>; 'Samran Iftikhar' <[email-masked]>;
>> 'Alina D'Souza' <[email-masked]>; 'Abdelmohsen basha' <
>> [email-masked]>
>> *Subject:* RE: Order #600906497 // Sku :AL-34108BW-BLUE // Name :Bestway
>> - Float Lil Animal - Blue // DAMAGED
>>
>>
>>
>> Hi Denmark,
>>
>>
>>
>> Please return the item back to our warehouse for evaluation.
>>
>>
>>
>> @Nikil/Arjun,
>>
>>
>>
>> Kindly check the item once received and do the needful.
>>
>>
>>
>> Thanks.
>>
>>
>>
>> *BEST REGARDS**...*?
>>
>> *Maricris Pati*
>>
>>
>>
>>
>>
>>
>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>> # C.22 Dubai Production City , opp Sign Work |
>>
>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>> 2476799  | Mobile : +971 566454542
>>
>> www.algt-me.com
>>
>>
>>
>> P *Save a tree. Please don't print this e-mail unless it's really
>> necessary*
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked] <[email-masked]>]
>> *Sent:* Thursday, July 16, 2020 12:52 PM
>> *To:* Ivy <[email-masked]>; Maricris <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Samran Iftikhar <[email-masked]>; Alina
>> D'Souza <[email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600906497 // Sku :AL-34108BW-BLUE // Name :Bestway -
>> Float Lil Animal - Blue // DAMAGED
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :I blew it up to max but the umbrella doesn't go up at all.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>