Subject: RE: 19451510 - Broker BR - Djavan - 13/04/2019 - BR cancellation TS: pending user entered tracking
From: India SS Escalations <[email-masked]>
To: Sinead Bartley <[email-masked]>, India SS Escalations <[email-masked]>, Mateus RochaSimoes <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>, 'Rosette Modiri' <[email-masked]>
Date: Mon, 10 Dec 2018 13:02:46 +0000

@Mateus RochaSimoes<mailto:[email-masked]>

Regards,
Artur

From: Sinead Bartley
Sent: 10 December 2018 10:25
To: India SS Escalations <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>; 'Rosette Modiri' <[email-masked]>
Subject: RE: 19451510 - Broker BR - Djavan - 13/04/2019 - BR cancellation TS: pending user entered tracking

Hi all,

Could this please be checked with the seller?

Kind regards,

Sinéad.

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Monday 10 December 2018 10:17
To: Sinead Bartley <[email-masked]<mailto:[email-masked]>>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]<mailto:[email-masked]>>
Subject: 19451510 - Broker BR - Djavan - 13/04/2019 - BR cancellation TS: pending user entered tracking

Hi Sinead,

The buyer has requested to cancel the order and she meets the brazilian cancellation criteria.

Can you please contact Sellers Support to check with Broker BR if they have already shipped the tickets or not as the transaction state is in Pending User Entered Tracking.

Kind Regards,
Rosette

________________________________
From: "Edivaldo Manuel Augusto Pereira" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 10 December, 2018 14:54:42
Subject: 19451510 - Broker BR - Djavan - 13/04/2019 - BR cancellation TS: pending user entered tracking

Hi Rose,

This is in reference to TID 19451510. The buyer emailed requesting to cancel the purchase as per the BR right to cancel.
However the TS shows "Pending User Entered Tracking".

Can we have SS team contacting the broker in order to find out if tickets have been shipped or not?

Regards,
Edivaldo