Subject: 19091603 - Broker Br - Zé Ramalho & Claudio Luar - 14/12/2018 22:00 - Replacement tickets
From: Rosette Modiri <[email-masked]>
To: Sinead Bartley <[email-masked]>
Cc: Joel Luinduladio Samuel <[email-masked]>
Date: Mon, 10 Dec 2018 05:26:16 -0700 (MST)

Hi Sinead, 

The buyer of this order has informed they received their tickets now, previously buyer claimed the tickets were not delivered while Sedex10 was saying the tickets were delivered but with no proof of delivery due to that the order was replaced in tid 19413747. 

As the order was replaced in tid 19413747, can you please contact SS team to inform Broker BR to relist the tickets so that the buyer will not receive two orders. 

Kind Regards, 
Rosette 

From: "Joel Luinduladio Samuel" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 10 December, 2018 17:27:52 
Subject: 19091603 - Broker Br - Zé Ramalho & Claudio Luar - 14/12/2018 22:00 - Replacement tickets 

Hi, Rose 

This is in reference to case I received under TID : 19091603, Replacement tickets 

Buyer called informing that tickets that were lost with Sedex10 has been found and delivered by carrier, Order was already replaced to 19413747. We still have time to cancel the order and ask seller to relist tickets as per brazzilian law 

Can you please help what can be done here? 
Regards, 
Joel