Subject: 19439241 - Broker BR - Djavan - 13/04/2019 22:00 - BR cancellation TS: pending user entered tracking
From: Rosette Modiri <[email-masked]>
To: Sinead Bartley <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Mon, 10 Dec 2018 03:30:26 -0700 (MST)

Hi Sinead, 

The buyer has requested to cancel the order and he meets the brazilian cancellation criteria. 

Can you please contact SS department to check with Broker BR if the tickets have been shipped or not. 

Kind Regards, 
Rosette 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 10 December, 2018 14:33:34 
Subject: 19439241 - Broker BR - Djavan - 13/04/2019 22:00 - BR cancellation TS: pending user entered tracking 

Hi Rose, 

This is in reference to TID 19439241. The buyer emailed requesting to cancel the purchase as per the BR right to cancel. 
However the TS shows "Pending User Entered Tracking". 

Can we have SS team contacting the broker in order to find out if tickets have been shipped or not? 

Regards, 
Edivaldo