Subject: 19187029 , Broker BR , Clássicos - Ch&X e Bruno & Marrone , 02/12/2018 , Issue: Buyer called informing that she missed event because tickets were listed wrongly
From: Rosette Modiri <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: "Kannedy Namir De Carvalho Barai " <[email-masked]>
Date: Mon, 10 Dec 2018 03:04:16 -0700 (MST)

Hi Nuno, 

The buyer of this order claimed he missed the event because they arrived at the venue at 9:55 pm however they event started at 20:00 pm. The buyer went to the event according to time metioned on our website (22:00pm) 

Can you please contact EDM department to check the correct event time and advise if the buyer can be refunded or not. 

Kind Regards, 
Rosette 

From: "Kannedy Namir De Carvalho Barai" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 7 December, 2018 17:48:27 
Subject: 19187029 , Broker BR , Clássicos - Ch&X e Bruno & Marrone , 02/12/2018 , Issue: Buyer called informing that she missed event because tickets were listed wrongly 

Hi Rosette, 

In reference to TID: 19187029, Buyer called informing that she had missed event as tickets were listed for 22:00 on 02/12/2018 and she received tickets for 20:00 on 02/12/2018. Buyer informed that she arrived at the venue around 21:55 and was informed that event was over. Checked on google and there was 2 events: 
1# on 01/12/2018 at 22:00 
2# on 02/12/2018 at 20:00 

/ransaction/ Listing number : 19187029 /286804778 
Event ID: 3048801 
Event Name: Clássicos - Ch&X e Bruno & Marrone 
Event Date: 02/12/2018 22:00 
Geography: Credicard Hall (Citibank Hall SP), Sao Paulo, BR 
Username: [email-masked] 
What needs to be done: We need to check if time listed was correct or not 
Link as proof: http://www.estadaosertanejo.com.br/2018/08/26/chitaozinho-xororo-e-bruno-marrone-apresentam-a-turne-classico-30-11-18/ 
Link to viagogo page: Event has passed and it is not available on viagogo 

Could you please check if buyer is entitled for a refund or not? 

Regards, 
Kannedy