Subject: Re: 19182596 - Broker AR - Comic Con Dia 2 (Sabado) - 08/12/2018 - inform seller urgently
From: Rosette Modiri <[email-masked]>
To: Sinead Bartley <[email-masked]>
Date: Sat, 8 Dec 2018 16:17:26 +0530 (IST)

Hi Sinead, 

Thanks for the update, I have informed the agent to call the buyer. 

Regards, 
Rosette 

From: "Sinead Bartley" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Valeria Julia" <[email-masked]> 
Sent: Saturday, 8 December, 2018 15:50:01 
Subject: Re: 19182596 - Broker AR - Comic Con Dia 2 (Sabado) - 08/12/2018 - inform seller urgently 

Hi Rosette, 

unfortunately it appears that both buyer and seller have different stories- seller seems to be saying he's tried to call the buyer multiple times and they are not answering. 

Buyer sounds like they want the tickets brought to them at the venue, and I can completely understand why seller might not be happy to do this as they won't want any issues for the buyer. 

Could we maybe first try to call the buyer and see what exactly is going on? 

Once we have if they still cannot reach a resolution with the seller, we can then look at sending it to seller support. 

Kind regards, 

Sinéad. 

From: Rosette Modiri <[email-masked]> 
Sent: 08 December 2018 08:13 
To: Sinead Bartley 
Cc: Valeria Julia 
Subject: 19182596 - Broker AR - Comic Con Dia 2 (Sabado) - 08/12/2018 - inform seller urgently 
Hi Sinead, 

The buyer of this order had purchased the ticket which comes with the gift box, Seller could not ship the tickets along with gift boxes hence Seller Support team advised Broker to hand deliver the gift boxes to buyer. Actually buyer has contacted us claiming that the broker wants to meet in a shopping complex however he wants to meet at the Event gate. 

Can you please contact Sellers Support to contact Broker AR to arrange the hand delivery with buyer. 

Kind Regards, 
Rosette 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 8 December, 2018 09:43:00 
Subject: URGENT: 19182596 - Broker AR - Comic Con Dia 2 (Sabado) - 08/12/2018 - inform seller urgetly 

Respected Ma'am, 

This is with reference to the Transaction ID 19182596. The plan is UPS and Time To Event is 9 hour(s) away. 

1st of all, let me explain you that the ticket this buyer bought comes with a gift box that the broker could not ship, so Seller Support advised the seller to call the buyer and coordinate a time and place to hand deliver those gift boxes. Now the buyer of this case came to us thru email claiming the broker wants to meet in a shopping but he wants to meet at the gate of the event. 

Can you please advise me what to do? or flag urgently. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.