Subject: Re: 19389092 - Broker Es - Real Madrid vs Melilla Copa Del Rey 2018 19 - 06/12/2018 - request to refund
From: Rosette Modiri <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Sat, 8 Dec 2018 14:51:32 +0530 (IST)

Hi Val, 

....... 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 8 December, 2018 10:42:58 
Subject: 19389092 - Broker Es - Real Madrid vs Melilla Copa Del Rey 2018 19 - 06/12/2018 - request to refund 

Respected Ma'am, 

This is with reference to the Transaction ID 19389092. The plan is URL and Time To Event is 1 day(s) 14 hour(s) ago. 

The buyer of this case came to us thru email claiming she could not download the tix therefore could not go to the match. 
viagogo allowed the sale just 2h before the event, 1h before the event the buyer got the email to download, plan is URL which is VERY problematic for most of our buyers because the download is not easy at all even thou we make it look like that. Not everybody is a hack of technology. This buyer should be refunded, it is not fare. 

Can you please review this and flag? 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.