Subject: 19182596 - Broker AR - Comic Con Dia 2 (Sabado) - 08/12/2018 - inform seller urgently
From: Rosette Modiri <[email-masked]>
To: Sinead Bartley <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Sat, 8 Dec 2018 13:43:52 +0530 (IST)

Hi Sinead, 

The buyer of this order had purchased the ticket which comes with the gift box, Seller could not ship the tickets along with gift boxes hence Seller Support team advised Broker to hand deliver the gift boxes to buyer. Actually buyer has contacted us claiming that the broker wants to meet in a shopping complex however he wants to meet at the Event gate. 

Can you please contact Sellers Support to contact Broker AR to arrange the hand delivery with buyer. 

Kind Regards, 
Rosette 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 8 December, 2018 09:43:00 
Subject: URGENT: 19182596 - Broker AR - Comic Con Dia 2 (Sabado) - 08/12/2018 - inform seller urgetly 

Respected Ma'am, 

This is with reference to the Transaction ID 19182596. The plan is UPS and Time To Event is 9 hour(s) away. 

1st of all, let me explain you that the ticket this buyer bought comes with a gift box that the broker could not ship, so Seller Support advised the seller to call the buyer and coordinate a time and place to hand deliver those gift boxes. Now the buyer of this case came to us thru email claiming the broker wants to meet in a shopping but he wants to meet at the gate of the event. 

Can you please advise me what to do? or flag urgently. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.