Subject: Re: 19364819 - Fan Seller ES - Alejandro Sanz - 15/06/2019 - personalisation issues
From: Rosette Modiri <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Sat, 8 Dec 2018 13:17:37 +0530 (IST)

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From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 7 December, 2018 09:06:05 
Subject: Re: 19364819 - Fan Seller ES - Alejandro Sanz - 15/06/2019 - personalisation issues 

Respected Ma'am, 

The seller has already confirmed that repersonalisation is not allowed by the point of purchase: El Corte Inglés. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria. 

From: "Rosette Modiri" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Sent: Thursday, 6 December, 2018 21:50:21 
Subject: Re: 19364819 - Fan Seller ES - Alejandro Sanz - 15/06/2019 - personalisation issues 

Hi Val, 

The event is personalised according to our system, fan seller is asking to walk buyer in to the event as they can not personalised the tickets, this is not allowed for fan sellers. Can you please advise seller to contact their point of purchase in order to personalise the tickets. 

Regards, 
Rosette 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 6 December, 2018 14:03:48 
Subject: 19364819 - Fan Seller ES - Alejandro Sanz - 15/06/2019 - personalisation issues 

Respected Ma'am, 

This is with reference to the Transaction ID 19364819. The plan is etickets and Time To Event is 191 day(s) 9 hour(s) away. 

The seller of this case came to us thru email informing that the tickets cant be repersonalied. The thing is that it is preupload plan so until and unless the the tickets dont get sold, the seller has no way to know the buyer's details, and El Corte Ingles does not allow to change the name on the tickets. 

Can you ask seller support what to do here? 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.