Subject: Re: 19322019 - Fan Seller MX - Luis Miguel - 08/12/2018 - pending sub issue
From: Rosette Modiri <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Fri, 7 Dec 2018 22:24:52 +0530 (IST)

Hi Val, 

The TS is moved to pending Seller payment. 

Rosette, 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 7 December, 2018 09:33:19 
Subject: 19322019 - Fan Seller MX - Luis Miguel - 08/12/2018 - pending sub issue 

Respected Ma'am, 

This is with reference to the Transaction ID 19322019. The plan is FEDEX (but shipped thru DHL) and Time To Event is 1 day(s) 22 hour(s) away. 

The buyer of this case came to us thru email confirming the reception of tickets, said all is perfect and is very happy. 
However, the seller wrote us informing he shipped thru DHL as Fedex was not available for the buyer's postal code and provided with tracking number, which shows delivered. 
Must Ship By Date was for 5/12 but according to the Tracking Number, the seller shipped on 4/11, 1 day early. Despite all this, the transaction is pending sub because it was not shipped thru Fedex so the information did not get updated. 

Can you ask seller support to move this order out of pending sub?, the buyer got the tickets, seller shipped on time and moroever the buyer is happy, so if you cancel those tickets and replace them, you will cause stress and unsatisfaction to a happy buyer, 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.