Subject: Re: 19010137 - Broker IT - Lazio vs Torino - 29/12/2018 - wrong event tix
From: Rosette Modiri <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Fri, 7 Dec 2018 21:21:29 +0530 (IST)

Hi Valeria, 

If the tickets wrong, please follow the wrong tickets process. 

Rosette, 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 7 December, 2018 11:14:43 
Subject: 19010137 - Broker IT - Lazio vs Torino - 29/12/2018 - wrong event tix 

Respected Ma'am, 

This is with reference to the Transaction ID 19010137. The plan is etickets and Time To Event is 22 day(s) 8 hour(s) away. 

The buyer of this case came to us thru email claiming the tickets he got are nbot for the match he wants. 
Ï checked and buyer is correct, bought for Lazio-Torino and got for Lazio-Sampdoria. 

Can we check with the broker if he has the correct ones? This is a clear mistake not done on purpose, he must have got confused only. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.