Subject: [AUDIT RED FLAG] TID 19374683 - Content and Process Compliance - Kritvamagh Pathak - India
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Kritvamagh Kantarhaas Pathak <[email-masked]>
Date: Fri, 7 Dec 2018 19:59:59 +0530 (IST)

Hi Brian, 

I have reviewed the case with Kritvamagh and provided the feedback. 

Next time the agent will be more careful. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Valentina Cante" <[email-masked]>, "Nikola Mikeli" <[email-masked]> 
Sent: Friday, 7 December, 2018 18:07:00 
Subject: FW: [AUDIT RED FLAG] TID 19374683 - Content and Process Compliance - Kritvamagh Pathak - India 

Hi Rosette, 

Could you please review this red flag with Kritvamagh by EOD today? 

Kind regards, 

Brian 

From: Valentina Cante 
Sent: Friday 7 December 2018 11:30 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]> 
Subject: Fw: [AUDIT RED FLAG] TID 19374683 - Content and Process Compliance - Kritvamagh Pathak - India 

FYI 

Kind Regards, 

Valentina Cante 

Training & Quality 

From: Nikola Mikeli 
Sent: Friday, December 7, 2018 10:08 AM 
To: Valentina Cante 
Subject: [AUDIT RED FLAG] TID 19374683 - Content and Process Compliance - Kritvamagh Pathak - India 

Hi Valentina, 

I have come across a red flag for this agent 

Synopsis: The agent did not communicate clearly in the relevant language and they did not follow the correct process. 

Please forward it to the agent's supervisor. 

Thank you, 

Nikola