Subject: Minutes of meeting 07/12/2018
From: Rosette Modiri <[email-masked]>
To: saurabh <[email-masked]>
Cc: viraat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 7 Dec 2018 19:44:46 +0530 (IST)

Hello Sir, 

Daily Process Meeting: Date and Time 07/12/2018,17:00 IST. 

Minutes of Meeting: 

Attendees from Limerick: Brian 
Attendees from India: Urvika, Nuno, Charanjit, Ashwinee, Mansi, Rosette 

Agenda items: 

PRODUCTIVITY : Brian started meeting with 06/12/18 productivity and asked why the email count was low for some agents and Charanjit just informed most of these agents worked on High Risk so this is the reason why they got low email count. 

Final Assessment : Brian said THOMAS.VALGIUSTI needs to complete the final test and Urvika said the assessment has already been completed for this agent. 

CSS Score : Brian said the CSS Score 06/12/2018 was really good and they noticed that the score is good since last month and we need to maintain this momentum. 

OT : Brian said spanish agents will do OT for the next few days in order to bring the queue down. 

High Risk : Brian informed 400-500 listings already cleared. 

Monday 10/12/18 batch : Brian advised Urvika to send him the email addresses and names of the new agents ( 2 german agents and 2 japanese agents). 

Call investigation : Brian asked Urvika how was it going with the call investigation and Urvika just informed she still giving feedback to the agents so that they can improve on calls. 

RAG process : We discussed about the new RAG process, RAG case needs to be resolved within 24 hours if the buyer reports rag lees than a month and Brian said to inform all our team members about this new process so that we can maintain the same level all of us. 

Others : We talked about River Plate vs Boca Juniors, Brian informed buyers cannot list the tickets anymore as the event is in 2 days and for FAN sellers they need to upload the mobile tickets manually, viagogo can't upload the tickets on their behalf. 

Kind Regards, 
Rosette