Subject: Minutes of meeting
From: Rosette Modiri <[email-masked]>
To: saurabh <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, viraat <[email-masked]>
Date: Fri, 7 Dec 2018 19:15:29 +0530 (IST)

Hello Sir, 

Daily Process Meeting: Date and Time 07/12/2018,17:00 IST. 

Minutes of Meeting: 

Attendees from Limerick: Brian 
Attendees from India: Urvika, Nuno, Charanjit, Ashwinee, Mansi, Rosette 

Agenda items: 

PRODUCTIVITY: Brian started meeting with 06/12/18 productivity and asked why the email count was low for FAHMINA, SHABANA, LAKSHAY, ASHSIH, YASH,... and Charanjit just informed most of these agents worked on High Risk so that is the reason why they got low email count. 

Assessment: Brian said THOMAS.VALGIUSTI needs to complete the assessment and Urvika said the assessment has already been completed for this agent. 

CSS Score: Brian said the CSS Score 06/12/2018 was really good and they noticed that the score is good since last month and we need to maintain this momentum. 

OT: Brian said spanish agents will do OT for the next few days in order to bring the queue down. 

High Risk : Brian informed 400-500 listing already cleared. 

English calls investigation: Brian said english calls investigation will be done by Urvika in order to check on every english agent if they doing good on calls and he will inform Urvika about this. 

High Risk: Brian has mentioned we started with 22 pages but still we have only completed 12 pages. 

CMA : This is a New Escalation Queue, Brian mentioned we need to inform all our team members to go through this and to ensure they read it and mark it as complete, then we discussed about different scenario. 

Other : We discussed about River Plate and Boca Junoirs Event as we received a lot of queries from FAN Sellers who are asking for change of delivery Plan from e-ticket to e-ticket Url (mobile ticket) and about this Brian said they're working on it and he will update us.