Subject: [AUDIT RED FLAG] TID 19354229 - Subject and Content - Eduardo Fernandez - India
From: Rosette Modiri <[email-masked]>
Date: Fri, 7 Dec 2018 17:52:50 +0530 (IST)

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Valentina Cante" <[email-masked]>, "Nikola Mikeli" <[email-masked]> 
Sent: Thursday, 6 December, 2018 21:37:31 
Subject: FW: [AUDIT RED FLAG] TID 19354229 - Subject and Content - Eduardo Fernandez - India 

Hi Rosette, 

Could you please review this red flag with Eduardo and provide confirmation that the agent has been coached by midday tomorrow? 

Kind regards, 

Brian 

From: Valentina Cante 
Sent: Thursday 6 December 2018 16:06 
To: Brian Sexton <[email-masked]> 
Subject: Fw: [AUDIT RED FLAG] TID 19354229 - Subject and Content - Eduardo Fernandez - India 
Importance: High 

FYI 

Kind Regards, 

Valentina Cante 

Training & Quality 

From: Nikola Mikeli 
Sent: Thursday, December 6, 2018 3:19 PM 
To: Valentina Cante 
Subject: [AUDIT RED FLAG] TID 19354229 - Subject and Content - Eduardo Fernandez - India 

Hi Valentina, 

I have come across a red flag for this agent 

Synopsis: Agent re-categorised the subject incorrectly and their answer was not related to the buyer's query. 

Please forward it to the agent's supervisor. 

Thank you, 

Nikola