Subject: 19327110 - Broker Es - River Plate vs Boca Juniors Copa Libertadores 2018 Final - 09/12/2018 - trouble for download
From: Valeria Julia <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 6 Dec 2018 13:45:03 +0530 (IST)

Respected Ma'am, 

This is with reference to the Transaction ID 19327110. The plan is URL and Time To Event is 3 day(s) 12 hour(s) away. 

The buyer of this case came to us thru email phone but it was on the portuguese queue. An agent tried to solve the issue but couldnt. As this buyer is from Argentina, is a native speaker of Spanish so I took ownership of the case. 
I did all the steps of troubleshooting (login into viagogo, open already installed app in iphone, go to link and click "ticket 1", go back to app) but none of this worked, the link seems not to work. Buyer sent proof. 

Can you please ask seller support to check with the seller if the link is ok? 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.