Subject: 19060640 - Broker CO - Carlos Vives - 16/12/2018 14:00 - Buyer received tix for an event for children, nothing was mentioned in our system
From: Rosette Modiri <[email-masked]>
Cc: Kritvamagh Kantarhaas Pathak <[email-masked]>
Date: Wed, 5 Dec 2018 17:42:37 +0530 (IST)

From: "Rosette Modiri" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Kritvamagh Kantarhaas Pathak" <[email-masked]> 
Sent: Monday, 3 December, 2018 13:08:51 
Subject: 19060640 - Broker CO - Carlos Vives - 16/12/2018 14:00 - Buyer received tix for an event for children, nothing was mentioned in our system 

Hi Brian, 

As explained earlier, the buyer of this order claimed that the particular event is for children and the agent has confirmed the information in the official website online as well, however on our website the event is not availabe as children Event. 

Can you please request EDM department to investigate on this information and to make the event available on our website as children event. 

Regards, 
Rosette 

From: "Rosette Modiri" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Kritvamagh Kantarhaas Pathak" <[email-masked]> 
Sent: Thursday, 29 November, 2018 20:02:32 
Subject: 19060640 - Broker CO - Carlos Vives - 16/12/2018 14:00 - Buyer received tix for an event for children, nothing was mentioned in our system 

Hi Brian, 

The buyer of this order claimed that the particular event is for children and the agent has confirmed the information in the official website online as well, however on our website the event is not availabe as children Event. 

Can you please request EDM department to investigate on this information and to make the event available on our website as children event. 

Kind Regards, 
Rosette 

From: "Kritvamagh Kantarhaas Pathak" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 29 November, 2018 13:18:17 
Subject: 19060640 - Broker CO - Carlos Vives - 16/12/2018 14:00 - Buyer received tix for an event for children, nothing was mentioned in our system 

Hi Rosette, 

Please forward the case to the concerned team as the buyer received tix for an event which is for children. But there is nothing mentioned in the listing notes, there is nothing mentioned in the viagogo website. Upon checking other websites, it was found the event for this particular date is for children, but does not seem like it has adult restrictions and hence is open for all, probably just the nature of songs will be children oriented. Can the case be forwarded to the concerned team to change the event name to "For Children" as this might create further confusion. 

Transaction/ Listing number : 19060640 /265352888 
Event ID: 3243587 
Event Name: Carlos Vives 
Event Date: 16/12/2018 14:00 
Geography:Parque Simon Bolivar, Bogota, CO 
Username: [email-masked] 
What needs to be done: We need to change the event name to "For Children" 
Link as proof: [ http://www.sscnapoli.it/static/news/Napoli,-anticipi-e-posticipi-di-Serie-A-fino-a-dicembre-15486.aspx | https://www.stubhub.in/carlos-vives-para-ninos-bogota-tickets/ev832962?_ga=2.172688554.860963680.1543476132-652398658.1543476132 ] 
Link to viagogo page: [ https://www.viagogo.com/ww/Sports-Tickets/International-Soccer/More-Soccer/Italian-Premier-League/Napoli-Tickets/E-2954640 | https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Carlos-Vives-Tickets/E-3243587?qty=1 ] 

Regards, 

Kritvamagh