Subject: Fwd: 19251745 - Broker MX - Queretaro vs. Cruz Azul - Cuartos de Final - 28/11/2018 19:00 - Power seller was asked to provide proof of tix
From: Rosette Modiri <[email-masked]>
To: Kritvamagh Kantarhaas Pathak <[email-masked]>
Date: Tue, 4 Dec 2018 21:17:42 +0530 (IST)

Hi Krit, 

PFB the update From SS team. 

Rosette, 

From: "Rachel Corcoran" <[email-masked]> 
To: "India SS Escalations" <[email-masked]>, "Nuno Correia" <[email-masked]> 
Cc: "Kritvamagh Kantarhaas Pathak" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 4 December, 2018 19:07:48 
Subject: Re: 19251745 - Broker MX - Queretaro vs. Cruz Azul - Cuartos de Final - 28/11/2018 19:00 - Power seller was asked to provide proof of tix 

Hi All, 

The buyer purchased tickets 17 minutes before the game started, but didn't receive pickup instructions until after the start of the event. 

The seller was at the pickup point, and sent proof of having the tickets to hand, at the collection point as he had other sales at this point. 

I think that the seller should be paid here as he was able to provide the tickets to the buyer, but the buyer did not go to collect the tickets. 

However, as the buyer received the instructions really late, they may be entitled to a refund due to product error although they themselves made the purchase extremely close to the time of the event. 

Kind regards, 

Rachel Corcoran 

Seller Support 

Team Lead: Nikita Griffin 

From: India SS Escalations 
Sent: 04 December 2018 13:22:35 
To: Nuno Correia; India SS Escalations; Rachel Corcoran 
Cc: Kritvamagh Kantarhaas Pathak; Rosette Modiri 
Subject: RE: 19251745 - Broker MX - Queretaro vs. Cruz Azul - Cuartos de Final - 28/11/2018 19:00 - Power seller was asked to provide proof of tix 

[ mailto:[email-masked] | @Rachel Corcoran ] 

Regards, 

Artur 

From: Nuno Correia 
Sent: 03 December 2018 15:10 
To: India SS Escalations <[email-masked]> 
Cc: Kritvamagh Kantarhaas Pathak <[email-masked]>; Rosette Modiri <[email-masked]> 
Subject: Re: 19251745 - Broker MX - Queretaro vs. Cruz Azul - Cuartos de Final - 28/11/2018 19:00 - Power seller was asked to provide proof of tix 

Hello, 

Can you guys please help here? 

Best Regards, 

Nuno Correia | 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 03 December 2018 14:53:25 
To: Nuno Correia 
Cc: Kritvamagh Kantarhaas Pathak 
Subject: 19251745 - Broker MX - Queretaro vs. Cruz Azul - Cuartos de Final - 28/11/2018 19:00 - Power seller was asked to provide proof of tix 

Hi Nuno, 

This was Seller Managed Collection Event, the buyer received the pickup instructions after the Event and Seller was advised to provide us with proof of the tickets and he has provided the same. 

Can you please inform SS team that Broker MX has provided proof of the original tickets. 

Kind Regards, 

Rosette 

From: "Kritvamagh Kantarhaas Pathak" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 3 December, 2018 13:08:17 
Subject: 19251745 - Broker MX - Queretaro vs. Cruz Azul - Cuartos de Final - 28/11/2018 19:00 - Power seller was asked to provide proof of tix 

Hi Rosette, 

Please forward the case to the concerned team as the buyer here received the pickup details after event. Power seller was asked to provide proof of the tix as per the investigation and they have provided the same. 

Regards, 

Kritvamagh