Subject: Re: 18707425 - Broker AR - River Plate vs Gimnasia L.P. - 02/12/2018 21:30 - RAG
From: Rosette Modiri <[email-masked]>
To: Himadri Sharma <[email-masked]>
Date: Tue, 4 Dec 2018 19:51:07 +0530 (IST)

reason code : event restriction 

From: "Rosette Modiri" <[email-masked]> 
To: "Himadri Sharma" <[email-masked]> 
Sent: Tuesday, 4 December, 2018 19:50:23 
Subject: Re: 18707425 - Broker AR - River Plate vs Gimnasia L.P. - 02/12/2018 21:30 - RAG 

Hi Himadri, 

Please escalate to payment in order to refund buyer, no need to check if seller was aware about the personalisation as our system doesn't specify it. 

Rosette, 

From: "Himadri Sharma" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 4 December, 2018 11:03:29 
Subject: 18707425 - Broker AR - River Plate vs Gimnasia L.P. - 02/12/2018 21:30 - RAG 

Hi Rose, 

The buyer says that he was denied entry because the event was personalised and the tickets he received had someone else's name on them. Can you please check if the seller knew this was a personalised event? 

Regards, 
Himadri