Subject: Re: 19223154 - Broker US - Miami Heat vs Boston Celtics - 03/04/2019 - BR buyer unable to download tickets after they are transferred
From: Rosette Modiri <[email-masked]>
To: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Mon, 3 Dec 2018 21:36:32 +0530 (IST)

Thank you ! 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 3 December, 2018 21:26:13 
Subject: Re: 19223154 - Broker US - Miami Heat vs Boston Celtics - 03/04/2019 - BR buyer unable to download tickets after they are transferred 

Hi Rose, 

This buyer is currently in Brasil, however I will contact him to and ask him to add a US number(from the hotel as advised). 

Regards, 
Edivaldo 

From: "Rosette Modiri" <[email-masked]> 
To: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
Sent: Monday, 3 December, 2018 21:21:44 
Subject: Re: 19223154 - Broker US - Miami Heat vs Boston Celtics - 03/04/2019 - BR buyer unable to download tickets after they are transferred 

Hi Edi, 

As discussed with Nuno, the american number is mandatory in order to receive the tcikets, so advise buyer to put even the hotel number. 

Rosette, 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 3 December, 2018 20:50:35 
Subject: 19223154 - Broker US - Miami Heat vs Boston Celtics - 03/04/2019 - BR buyer unable to download tickets after they are transferred 

Hi Rose, 

This is in reference to TID 19223154. The buyer contacted us informing that he was unable to download the tickets. 
I guided the buyer through the steps to accept the transfer, and the tickets are successfully transferred to the account. 
As per the image attached, when the clicks on Text my tickets he is requested to add an American phone number . If the buyer clicks on transfer tickets, he is requested to enter the name and the email but nothing happens. 

Could you please have a look at this. 
Please note that the buyer is BR and does not have a American number. 

Regards, 
Edivaldo