Subject: 19228379 - Broker MX - Daniel Habif - 29/11/2018 - seller proof
From: Rosette Modiri <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Mon, 3 Dec 2018 20:52:44 +0530 (IST)

Hi Nuno, 

This was Seller Managed Collection Event, buyer has informed when she arrived at the pickup point , nobody showed up hence he made multiple calls and provided proof of that, then she was informed 15 minutes after the event started that they didn't have tickets for her and advised her to dispite the charge from her bank. 

Can you please contact SS team to check with Broker MX if they've been contacted by buyer in order to receive the tickets or to provide proof of the original tickets. 

Kind Regards, 
Rosette 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 30 November, 2018 17:45:47 
Subject: 19228379 - Broker MX - Daniel Habif - 29/11/2018 - seller proof 

Respected Ma'am, 

The buyer of this case came to us thru email claiming that when she went to the cafe to pick the tix, nobody showed up, and despite of doing multiple calls (which she provided proof of), she was informed 15 minutes after the event started that they did not have the tickets and recommended her to start a charge back to get her money back. 

Can we check with seller support please and request proof to the seller? 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.