Subject: Minutes Of Minutes 03/12/18
From: Rosette Modiri <[email-masked]>
To: saurabh <[email-masked]>
Cc: viraat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 3 Dec 2018 18:56:39 +0530 (IST)

Hello Sir, 

Daily Process Meeting: Date and Time 03/12/2018,17:00 IST. 

Minutes of Meeting: 

Attendees from Limerick: Brian 
Attendees from India: Viraat, Nuno, Charanjit, Ashwinee, Mansi, kritika, Rosette 

Agenda items: 

PRODUCTIVITY: Brian started meeting with 30/11/18 productivity and provided the names of the agents which the performance was good on that particular day ( he mentioned Natalia, caleb, himadri, valentina, valeria and ashwani). 

November productivity report : Brian promised to send the november productivity report soon in order to share feedback to each agent according to their productivity. 

English calls investigation: Brian said english calls investigation will be done by Urvika in order to check on every english agent if they doing good on calls and he will inform Urvika about this. 

High Risk: Brian has mentioned we started with 22 pages but still we have only completed 12 pages. 

CMA : This is a New Escalation Queue, Brian mentioned we need to inform all our team members to go through this and to ensure they read it and mark it as complete, then we discussed about different scenario. 

Other : We discussed about River Plate and Boca Junoirs Event as we received a lot queries from Buyers and Sellers inee asked about an event Rammstein confirming that whether it is personalized or not as buyers were complaining about the names on the tickets. Brian confirmed that it is not personalized event.