Subject: Re: 19307795 - Broker AR - River Plate vs Gimnasia L.P. - 02/12/2018 21:30 - Buyer was denied entry due to non personalised tix
From: Rosette Modiri <[email-masked]>
To: Kritvamagh Kantarhaas Pathak <[email-masked]>
Date: Mon, 3 Dec 2018 16:47:02 +0530 (IST)

Hi Krit, 

As received similar case with valeria, please ask for proof from buyer then escalate to payment for full refund. Seller will not be paid and also not charged. 

Rosette, 

From: "Kritvamagh Kantarhaas Pathak" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 3 December, 2018 11:45:18 
Subject: 19307795 - Broker AR - River Plate vs Gimnasia L.P. - 02/12/2018 21:30 - Buyer was denied entry due to non personalised tix 

Hi Rosette, 

Please forward the case to the concerned team to be investigated as the buyer here was RAG due to the tix not being personalised. Buyer was informed by the organisers that it is illegal to not personalise the tix. It is unclear whether the sellers knew that the tix had to be personalised as there were no emails sent to sellers with the personalisation details of buyers. 
Other agent for spanish language have also received similar RAG cases of the same event for same reason. Please forward the case for further investigation. 

Regards, 

Kritvamagh