Subject: Fwd: (TID: 18750571 - Fan seller - Bayer 04 Leverkusen vs VfB Stuttgart - 23/11/2018 - Re-assigning RAG)
From: Kritika Mirchandani <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Virat <[email-masked]>
Date: Mon, 3 Dec 2018 13:44:24 +0530 (IST)

Hi Rose, 

I think Ashwinee has talked with you about this case. In this case, buyer had reported RAG. Agent followed the RAG process and escalated the case to Payments Team. Later, payments team returned that case stating that buyer purchased concession child tickets, and he tried to change tickets for full price tickets and invalidated his own tickets. Now the buyer has emailed asking about the progress in their case. 

Could you please re-assign this case to Fatou because as per new RAG update, we need to call buyer for explaining him that he invalidated his own tickets. 

Kind Regards 
Kritika Mirchandani 

From: "Kritika Mirchandani" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Cc: "Virat" <[email-masked]> 
Sent: Saturday, 1 December, 2018 11:55:37 
Subject: (TID: 18750571 - Fan seller - Bayer 04 Leverkusen vs VfB Stuttgart - 23/11/2018 - Re-assigning RAG) 

Hi Ash, 

In this case, buyer had reported RAG. Agent followed the RAG process and escalated the case to Payments Team. Later, payments team returned that case stating that buyer purchased concession child tickets, and he tried to change tickets for full price tickets and invalidated his own tickets. Now the buyer has emailed asking about the progress in their case. 

Could you please re-assign this case to any DE Speaker because as per new RAG update, we need to call buyer for explaining him that he invalidated his own tickets. 

Kind Regards 
Kritika Mirchandani 

From: "Sagorika Ray" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Saturday, 1 December, 2018 11:38:54 
Subject: 18750571 - fan seller Europe - Bayer 04 Leverkusen vs VfB Stuttgart - 23/11/2018 20:30 - RAG re-assign 

Hi Kritika, 

In this case, buyer had reported RAG. Agent had followed the RAG process and escalated the case to Payments Team. Later, Payments Team returned that case stating that buyer purchased concession child tickets, and he tried to change tickets for full price tickets and invalidated his own tickets. Now the buyer has emailed asking about the progress in their case. Tanu was following this case. 

Could you please re-assign this case to her because as per new RAG update, we need to call buyer for explaining that he invalidated his own tickets. 

Kind Regards, 
Sagorika