Subject: 19307795 - Broker AR - River Plate vs Gimnasia L.P. - 02/12/2018 21:30 - Buyer was denied entry due to non personalised tix
From: Kritvamagh Kantarhaas Pathak <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 3 Dec 2018 11:45:18 +0530 (IST)

Hi Rosette, 

Please forward the case to the concerned team to be investigated as the buyer here was RAG due to the tix not being personalised. Buyer was informed by the organisers that it is illegal to not personalise the tix. It is unclear whether the sellers knew that the tix had to be personalised as there were no emails sent to sellers with the personalisation details of buyers. 
Other agent for spanish language have also received similar RAG cases of the same event for same reason. Please forward the case for further investigation. 

Regards, 

Kritvamagh