Subject: RE: 17732210 - Broker ES - Madrid vs Valencia - 01/12/2018 Buyer did not receive the tickets yet
From: Sinead Bartley <[email-masked]>
To: India SS Escalations <[email-masked]>
Cc: Nathan <[email-masked]>, 'Rosette Modiri' <[email-masked]>
Date: Sat, 1 Dec 2018 16:24:27 +0000

Hi all,

Looking at the audit trail it looks like seller might have uploaded a second set of tickets on 28th November, however on our end we can’t see anything at all on the system.

Could this please be checked?

Kind regards,

Sinéad.

From: Rosette Modiri <[email-masked]>
Sent: Saturday 1 December 2018 16:12
To: Sinead Bartley <[email-masked]>
Cc: Nathan <[email-masked]>
Subject: 17732210 - Broker ES - Madrid vs Valencia - 01/12/2018 Buyer did not receive the tickets yet

Hi Sinead,

Broker ES uploaded incorrect tickets earlier and was told over the phone to upload the correct ones. Buyer has called and chasing the correct tickets however the order is already in Pending Seller Payment. It seems like the seller has not uploaded the correct tickets.

I flagged the case to Brian on 29/11/2018, case was forwarded to SS team but still there's no update

Can you please contact Sellers Support to check with Broker ES if they can upload the correct tickets as the event is in 4 hours.

Kind Regards,
Rosette

________________________________
From: "Nathan" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 December, 2018 20:45:58
Subject: TID : 17732210 - Broker ES - Madrid vs Valencia - 01/12/2018 Buyer did not receive the tickets yet

Hi Rosette,

With reference at the above TID, buyer called informing us that she still not receive yet his tickets, event is within few hours ahead.
While power seller uploaded the incorrect tickets were already deleted from viagogo, but did not revert back to upload the correct ones.
Case was already flagged by Sidje agent internal have not respond yet, no update and buyer is chasing his tickets.

Kindly coordinate with the concerned department to confirm if the seller has already sent the correct tickets or still have them to send.

With regards,
Nathan