Subject: 17732210 - Broker ES - Madrid vs Valencia - 01/12/2018 Buyer did not receive the tickets yet
From: Rosette Modiri <[email-masked]>
To: Sinead Bartley <[email-masked]>
Cc: Nathan <[email-masked]>
Date: Sat, 1 Dec 2018 21:42:25 +0530 (IST)

Hi Sinead, 

Broker ES uploaded incorrect tickets earlier and was told over the phone to upload the correct ones. Buyer has called and chasing the correct tickets however the order is already in Pending Seller Payment. It seems like the seller has not uploaded the correct tickets. 

I flagged the case to Brian on 29/11/2018, case was forwarded to SS team but still there's no update 

Can you please contact Sellers Support to check with Broker ES if they can upload the correct tickets as the event is in 4 hours. 

Kind Regards, 
Rosette 

From: "Nathan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 1 December, 2018 20:45:58 
Subject: TID : 17732210 - Broker ES - Madrid vs Valencia - 01/12/2018 Buyer did not receive the tickets yet 

Hi Rosette, 

With reference at the above TID, buyer called informing us that she still not receive yet his tickets, event is within few hours ahead. 
While power seller uploaded the incorrect tickets were already deleted from viagogo, but did not revert back to upload the correct ones. 
Case was already flagged by Sidje agent internal have not respond yet, no update and buyer is chasing his tickets. 

Kindly coordinate with the concerned department to confirm if the seller has already sent the correct tickets or still have them to send. 

With regards, 
Nathan