Subject: Re: 18940385 - Broker Mx - Maluma - 09/12/2018 - TN issue
From: Garazi Beaumont <[email-masked]>
To: India SS Escalations <[email-masked]>, Sinead Bartley <[email-masked]>
Cc: Valeria Julia <[email-masked]>, 'Rosette Modiri' <[email-masked]>
Date: Sat, 1 Dec 2018 15:48:07 +0000

Hi,

I asked seller to confirm if these are in transit and if so with what number.

Kind Regards,
Garazi
Senior Seller Support Agent
Team Lead Nikita Griffin

________________________________
From: India SS Escalations
Sent: 01 December 2018 15:35:42
To: Sinead Bartley; India SS Escalations; Garazi Beaumont
Cc: Valeria Julia; 'Rosette Modiri'
Subject: RE: 18940385 - Broker Mx - Maluma - 09/12/2018 - TN issue

@Garazi Beaumont<mailto:[email-masked]>

From: Sinead Bartley
Sent: Saturday 1 December 2018 14:49
To: India SS Escalations <[email-masked]>
Cc: Valeria Julia <[email-masked]>; 'Rosette Modiri' <[email-masked]>
Subject: RE: 18940385 - Broker Mx - Maluma - 09/12/2018 - TN issue

Hi all,

Can we please check this out with the seller?

Kind regards,

Sinead.

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Saturday 1 December 2018 13:54
To: Sinead Bartley <[email-masked]<mailto:[email-masked]>>
Cc: Valeria Julia <[email-masked]<mailto:[email-masked]>>
Subject: 18940385 - Broker Mx - Maluma - 09/12/2018 - TN issue

Hi Sinead,

The buyer of this order is claiming the tracking number received is not correct, the agent checked on FedEx website, the tracking number cannot be found.

Can you please contact Sellers Support to check with Broker MX whether they can provide us with the correct tracking number.

Kind Regards,

Rosette

________________________________

From: "Valeria Julia" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 December, 2018 13:29:29
Subject: 18940385 - Broker Mx - Maluma - 09/12/2018 - TN issue

Respected Ma'am,

The buyer of this case came to us thru email claiming the tracking number is not working

I checked and it seems to be true as the page is not recognising it.

Can you please ask seller support?

Thanking you in advance for you help.

Kind Regards,
Valeria.