Subject: Re: 5669385 - Broker UK - The 1975 - 28/11/2015 19:00 - Manchester Club Academy, Manchester, GB - buyer wants refund
From: Rosette Modiri <[email-masked]>
To: Valentina Bonente <[email-masked]>
Date: Sat, 1 Dec 2018 17:38:45 +0530 (IST)

Hi Valentina, 

The event got over 3 years ago,they are out of the refund criteria, we can't assist. Please advise buyer the same and close the case. 

Rosette, 

From: "Valentina Bonente" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 30 November, 2018 21:58:17 
Subject: 5669385 - Broker UK - The 1975 - 28/11/2015 19:00 - Manchester Club Academy, Manchester, GB - buyer wants refund 

Hi Rose, 

THis buyer emailed me after three years that he was rag. He keeps coming back asking for refund as he read that we can provide refund. I have already emailed him back three times saying more or less the same things. He also said that we informed him that a refund was not a possibility but he never emailed us after the event reporting that. 

Can you please look into this and let me know please, if I can simply wrap up the case. 

Thanks 
Valentina