Subject: RE: 19134344 - Broker UK - Hozier - 06/12/2018 19:00 - Wrong Tracking number.
From: Sinead Bartley <[email-masked]>
To: India SS Escalations <[email-masked]>
Cc: Lucas Araujo <[email-masked]>, 'Rosette Modiri' <[email-masked]>
Date: Sat, 1 Dec 2018 11:02:40 +0000

Hi all,

We are getting the below message so I’m not sure if it’s Royal Mail website or the tracking being incorrect:

Can we please check with the seller?

Kind regards,

Sinéad.

From: Rosette Modiri <[email-masked]>
Sent: Saturday 1 December 2018 09:10
To: Sinead Bartley <[email-masked]>
Cc: Lucas Araujo <[email-masked]>
Subject: 19134344 - Broker UK - Hozier - 06/12/2018 19:00 - Wrong Tracking number.

Hi Sinead,

The buyer of this particular order he is chasing the tickets and claiming about the wrong tracking number received. The agent checked on Royal Mail website but there's no information with the tracking number.

Can you please contact Sellers Support to check with Broker UK if they can provide us with the correct tracking number as the event is quite close.

Kind Regards,
Rosette

________________________________
From: "Lucas Araujo" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 30 November, 2018 18:31:40
Subject: 19134344 - Broker UK - Hozier - 06/12/2018 - Wrong TN.

Hey Rose,

Here buyer is informing that the TN is wrong.
I was checking on Royal Mail website and we cannot track the package.

Can you please ask SS Team to contact Broker and check the TN?

Kind Regards,
Lucas.