Subject: Fwd: Fraud Transaction- Valid
From: Worchuirin M <[email-masked]>
To: Kannedy Namir De Carvalho Barai <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Sat, 1 Dec 2018 15:10:49 +0530 (IST)

Team, 

In case fraud team after investigation deems a transaction to be valid they will put a note with a reason behind that, you can use the same reason with the following blurb to reply to the buyer: 

'We have investigated your case thoroughly and we'd like to inform you that the *** the reason fraud team deems the transaction to be valid*** . As the order is genuine and according to our terms and conditions all sales are final hence it is not possible to cancel the order however if you cannot use the tickets you can relist them' and use the relist blurb 

You can refer to the example below how to use the reason with the blurb.