Subject: Re: 17920214 - Broker CL - Monster Jam - 01/12/2018 - permission to replace
From: Rosette Modiri <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Fri, 30 Nov 2018 22:26:56 +0530 (IST)

Hi Valeria, 

Please move to pending replacement, and make a clear CIAN notes. 

Rosette, 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 30 November, 2018 17:36:32 
Subject: 17920214 - Broker CL - Monster Jam - 01/12/2018 - permission to replace 

Respected Ma'am, 

The buyer of this case came to us claiming she did not get the tickets yet. An agent requested the buyer to please contact Chilexpress and the buyer did: they told her that the details of the Tracking Number such as name and address do not correspond to hers. 
I also informed the buyer of the person and date of reception but still, the buyer claims not to know anyone with that name neither her relatives know. 
The order value is 300 USD approximately. 

Can I replace this order please as there is only 1 day left to the event? Seller shipped on time. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.