Subject: 17920214 - Broker CL - Monster Jam - 01/12/2018 - permission to replace
From: Valeria Julia <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 30 Nov 2018 11:43:46 +0530 (IST)

Respected Ma'am, 

The buyer of this case came to us claiming she did not get the tickets yet. An agent requested the buyer to please contact Chilexpress and the buyer did: they told her that the details of the Tracking Number such as name and address do not correspond to hers. 
The order value is 300 USD approximately. 

Can I replace this order please as there is only 1 day left to the event? Seller shipped on time. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.