Subject: FW: 17732210 ; Broker ES ; Real Madrid vs Valencia ; 01/12/2018 20:45 ; incorrect tix
From: Brian Sexton <[email-masked]>
To: India SS Escalations <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Sidje <[email-masked]>
Date: Thu, 29 Nov 2018 13:49:33 +0000

Hi,

Could someone please ask the Broker ES to upload the correct tickets?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Thursday 29 November 2018 13:43
To: Brian Sexton <[email-masked]>
Cc: Sidje <[email-masked]>
Subject: 17732210 ; Broker ES ; Real Madrid vs Valencia ; 01/12/2018 20:45 ; incorrect tix

Hi Brian,

The uploaded incorrect tickets earlier and was told to upload the correct ones. According to the case notes, agent Leandro.Grijio mentioned he moved the transaction back into pending shipment creation however the transaction is in Pending Seller Payment and buyer has called, chasing the correct tickets.

Can you please contact Sellers Support to check with Broker ES if they can upload the correct tickets.

Kind Regards,
Rosette

________________________________
From: "Sidje" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 29 November, 2018 18:05:17
Subject: 17732210 ; Broker ES ; Real Madrid vs Valencia ; 01/12/2018 20:45 ; incorrect tix

Hi Rosette,

As per system note seller called informing he sent wrong tix to buyer. Previous agent working emailed deleted incorrect tix, moved the case back into pending shipment creation, now TS is Pending Seller Payment but there is no system mail asking buyer to download tix so unable to determine if correct tix were sent or not.

Can you please check with SS team if correct tix sent or not?

Regards,
Sidje