Subject: Re: 19218531 - Fan seller - Miguel Ríos - 01/12/2018 - cancelled event
From: Rosette Modiri <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Thu, 29 Nov 2018 15:56:25 +0530 (IST)

Hi Valeria, 

The buyer has been informed that the event was cancelled. Please close the case. 

Regards, 
Rosette 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 29 November, 2018 14:09:44 
Subject: 19218531 - Fan seller - Miguel Ríos - 01/12/2018 - cancelled event 

Respected Ma'am, 

This event has been marked as cancelled but there is no case notes neither email sent to the buyer confirming this therefore we cant assure neither buyer not seller of cancelled event (as per the new process update). 
Now, the issue is that the seller has been informed by another CS agent that the event is cancelled so the seller will not confirm the sale now and the buyer is asking to cancel the order. 

Can you please ask the relevant department to send the email to the buyer informing of cancelled and refund? 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.