Subject: Buyer invalidating tickets.
From: Urvika Chaudhary <[email-masked]>
To: Viagogo Group <[email-masked]>
Date: Wed, 28 Nov 2018 19:46:20 +0530 (IST)

Hi Team, 

Team Limerick has come across some cases wherein the agent has replied to the customer saying- 

"Since you contacted the organisers before the event and said that you purchased your tickets on viagogo, your tickets have been blocked. Unfortunately we can not refund you in this case." 

Please be advised that this should never be provided in written form – here, the buyer needs to be called to be advised that they invalidated their own tickets, this should never be written in an email. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ]