Subject: Re: AUDIT RED FLAG TID-18017752/ Subject /Kasende Daniels
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Eliza deSouza <[email-masked]>
Date: Wed, 28 Nov 2018 19:21:14 +0530 (IST)

Hi Brian, 

I've reviewed the case with Daniels and have provided the feedback. 

Next time he'll be more careful. 

Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]> 
Sent: Wednesday, 28 November, 2018 18:46:30 
Subject: FW: AUDIT RED FLAG TID-18017752/ Subject /Kasende Daniels 

Hi Rosette, 

Could you please review this red flag with Daniels and provide confirmation that the coaching session has been done by end of day? 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Wednesday 28 November 2018 13:14 
To: Brian Sexton <[email-masked]> 
Cc: David Lee <[email-masked]>; Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-18017752/ Subject /Kasende Daniels 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza