Subject: FW: AUDIT RED FLAG TID-18017752/ Subject /Kasende Daniels
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Eliza deSouza <[email-masked]>
Date: Wed, 28 Nov 2018 13:16:30 +0000

Hi Rosette,

Could you please review this red flag with Daniels and provide confirmation that the coaching session has been done by end of day?

Kind regards,
Brian

From: Eliza deSouza
Sent: Wednesday 28 November 2018 13:14
To: Brian Sexton <[email-masked]>
Cc: David Lee <[email-masked]>; Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]>
Subject: AUDIT RED FLAG TID-18017752/ Subject /Kasende Daniels
Importance: High

Hi Brian,

I have come across a red flag for this agent

Synopsis: Agent did not re-categorise the subject.

Please confirm within 48 hours that the agent has been coached.

Thank you,
Eliza