Subject: Re: 19134812-Broker BR-O Fantasma da Ópera- 24/11/2018 21:00- Seller did not fulfil
From: Nuno Correia <[email-masked]>
To: India SS Escalations <[email-masked]>
Cc: Joel Luinduladio Samuel <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Wed, 28 Nov 2018 11:00:37 +0000

Hello,

Can you guys please help here?

Best Regards,

Nuno Correia|

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 28 November 2018 10:06:19
To: Nuno Correia
Cc: Joel Luinduladio Samuel
Subject: 19134812-Broker BR-O Fantasma da Ópera- 24/11/2018 21:00- Seller did not fulfil

Hi Nuno,

The buyer of this order claimed after the event that they've not received their tickets, according to our system Seller shipped after MSBD.

Can you please contact Sellers support to check with Broker BR to provide us with proof of delivery.

Delivery Plan was : ELS - Loggi Sao Paulo (BR).

Kind Regards,
Rosette

________________________________
From: "Joel Luinduladio Samuel" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 28 November, 2018 13:36:10
Subject: 19134812-Broker BR-O Fantasma da Ópera- 24/11/2018 21:00-Seller did not fulfil

Hi, Rose

This is in reference to case I received under TID : 19134812, Seller did not fulfil

Buyer emailed informing that did not received tickets in time for the event, checked case history, tickets were send on 23/11/2018 17:03, according to the delivery plan:
-Plan : ELS - Loggi Sao Paulo (BR)
- MSBD : 21/11/2018 23:00, tickets were shipped on 28/11/2018 00:03,

Can you please inform seller support to contact this seller and ask for a proof of shipment

Regards,
Joel