Subject: RE: 19194975 - Broker BR - Morrissey - 02/12/2018 - Buyer requested to cancel
From: Jose Sanchez <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Wed, 28 Nov 2018 10:21:10 +0000

Hi all,

In that case, seller hasn’t ship yet. Missed MSBD, so I moved to sub and requested refund to the buyer. Seller will be charged.
Seller also confirmed that tickets have not been shipped and she would ship it tomorrow.

Kind regards,
José Eduardo Sánchez
Seller Support BR/PT

________________________________
From: India SS Escalations
Sent: Wednesday, November 28, 2018 10:18:05 AM
To: Nuno Correia; India SS Escalations; Jose Sanchez
Cc: Edivaldo Manuel Augusto Pereira; Rosette Modiri
Subject: RE: 19194975 - Broker BR - Morrissey - 02/12/2018 - Buyer requested to cancel

@Jose Sanchez<mailto:[email-masked]>

Regards,
Artur

From: Nuno Correia
Sent: 28 November 2018 01:20
To: India SS Escalations <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: Re: 19194975 - Broker BR - Morrissey - 02/12/2018 - Buyer requested to cancel

Hello,

Can you guys please help here?

Best Regards,

Nuno Correia|
________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: 27 November 2018 15:11:33
To: Nuno Correia
Cc: Edivaldo Manuel Augusto Pereira
Subject: 19194975 - Broker BR - Morrissey - 02/12/2018 - Buyer requested to cancel

Hi Nuno,

The buyer of this order requested to cancel the order, she meets the Brazilian cancellation criteria however the agent accidentally confirmed the cancellation to buyer without informing the SS team to check with Broker BR if they've already shipped the tickets or not as the transaction state is already in Pending User Entered Tracking.

Can you please contact SS team to inform Broker BR that the order will be cancelled and they don't need to ship the tickets if they're not shipped yet.

Regards,
Rosette

________________________________
From: "Edivaldo Manuel Augusto Pereira" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 27 November, 2018 19:53:23
Subject: 19194975 - Broker BR - Morrissey - 02/12/2018 - Buyer requested to cancel

Hi Rose,

This is in reference to TID:19194975. The buyer contacted requesting to cancel the purchase. TS: Pending User Entered Tracking
Could you please ask SS to contact the seller to find out if tickets have been shipped yet?

Regards,
Edivaldo