Subject: Re: 17910594 - Broker CO - Myriam Hernandez - 10/11/2018 - rescheduled event
From: Rosette Modiri <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Wed, 28 Nov 2018 14:51:55 +0530 (IST)

Welcome dear! 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 28 November, 2018 11:25:56 
Subject: Re: 17910594 - Broker CO - Myriam Hernandez - 10/11/2018 - rescheduled event 

Done 

Thanks Maam 

From: "Daniel Marchand" <[email-masked]> 
To: "Nuno Correia" <[email-masked]>, "On-call Data Management" <[email-masked]> 
Cc: "Valeria Julia" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 27 November, 2018 20:26:58 
Subject: RE: 17910594 - Broker CO - Myriam Hernandez - 10/11/2018 - rescheduled event 

Hi everyone, 

The event has been tagged as Rescheduled. 

Best, 

Daniel 

From: Nuno Correia 
Sent: Tuesday, November 27, 2018 4:29 AM 
To: On-call Data Management <[email-masked]> 
Cc: Valeria Julia <[email-masked]>; Rosette Modiri <[email-masked]> 
Subject: Re: 17910594 - Broker CO - Myriam Hernandez - 10/11/2018 - rescheduled event 

Hello, 

Can you guys please help here? 

Best Regards, 

Nuno Correia | 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 27 November 2018 09:19:46 
To: Nuno Correia 
Cc: Valeria Julia 
Subject: 17910594 - Broker CO - Myriam Hernandez - 10/11/2018 - rescheduled event 

Hi Nuno, 

The buyer of this order claimed the particular event has been rescheduled, he wants to relist but there's no such information on our system. The agent has 

provided the venue facebook link confirming this information. 

Can you please ask EDM team to investigate on this information and mark the event as rescheduled if the information is genuine. 

Regards, 

Rosette 

From: "Valeria Julia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 26 November, 2018 17:19:31 
Subject: Re: 17910594 - Broker CO - Myriam Hernandez - 10/11/2018 - rescheduled event 

Respected Ma'am, 

This is with reference to the Transaction ID 17910594. The plan is Chilexpress and Time To Event is 15 day(s), 11 hours ago. 

The buyer of this case came to us thru email claiming that the event got rescheduled but new date is not on viagogo to relist them as he cant use them for the new date. 

Can we ask the relevant department to mark it as rescheduled please? The proof is a facebook link from the venue which I saw a screenshot of it in the case notes. 

• Transaction/ Listing number : 17910594 / 195576152 

• Event ID: E-2833410 

• Event Name: Myriam Hernandez 

• Event Date: 10/11/2018 

• Geography: Aula Magna - Universidad Técnica Federico Santa María, Valparaíso, CL 

• Username: [ mailto:[email-masked] | [email-masked] ] 

• What needs to be done: mark it as rescheduled for 22/12/18 

• Link as proof: [ https://protect-eu.mimecast.com/s/O_jMCVAywIxyWn3cGHfkY | https://www.facebook.com/TemporadaArtisticaUSM/?hc_ref=ARQO5aV9S1ZMZQs1ztNrN1k3wia4g521VHEjOWNrfzgvgt9hlQWFjRBtXPKSxH_sZrM&fref=nf&__xts__%5B0%5D=68.ARD2K_f2ZYIopSvHkr9FbiMuXL3MX3_YRdBEp5t7J9rnucY6m-XuIH5NZO_u8YviOR7rpUQro_QJ_23lir6tZdKW40ChWnTu64IGDqlNeAOh7t082wTd2apkTv76br3L-Z3pm3OLH59YeFoZq5DhdV9Qo8ZwglG699BAEoYJxHHJJl3bvob3b_4vVwvm_6nJDuegPdWuBFh1AMG1kaeejUA_0E6KV68IRnsvh3b7n7XaE-SeJEkYuyTG-Id-h9uUf_1lMpcuIYY7Tinn509esi728Zk5OZKb4ienL4Xhgrh9oLFeUOE_RFQLW_-jzVd2onNKjxnqQhxaDEChWr_3LafCBQ&__tn__=kC-R ] 

• Link to viagogo page: no link as old date passed 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.